Business ProfileforAction Well & Pump

Paid $6000 because our well was 800+ feet that requires stronger equipment. Turns out our well wasnt that deep, but no discount was offered. I requested that the job surely shaved off a chunk and they thought it was merely a model number change. Little explanation as to why the price was relatively the same, but a long explanation as to why they wanted to charge so much up front. Then repeated float failure after sealant job and I still can't get the dispatch to take my complaint seriously. The tech demanding payment with profanity from my wife, and still they cant stand by their work and install a float valve that does its intended job. Lies and deniability from ******* and team every time you talk to them. After repeated issues, she dares say my frustration is a hinderence on their third attempt to complete the one job. NEVER use action well and pump from climax. They will take your money AND you get them out every couple months to repair.

****** we are sorry you feel this way but let's set some things straight! You called my company because you didn't have water and for some odd reason your normal well contractor wouldn't come out there. I see why now! The original estimate for the repair was $6000.00. The job was $5400 I can post the invoice if I need too. If we do the math that is a $600 difference. You got 2 pumps installed one in your holding tank and one in your well. Not many well contractors know how to work on this system so my experience with your system was key that day and in the future. My service tech gave the price of the job before they even started. You were fine with it. The pump that we put in your well was 1hp and the one in your tank was a 3/4hp. The cost difference in the 2 pumps is $300.00. The original pump we were going to put in your well was a 1.5hp which would have been $400 more than the 1hp. So when my service techs discovered your well wasn't as deep and the pump wasn't as large as you had told them (your pump wouldn't have hung at 800ft anyway) they put in the smaller pump which was the 1hp pump. Once my service techs discovered you could use a smaller pump before they put the 2 pumps in they came to you and gave you the new cheaper price. You were fine with it so they proceeded to do the job. When they got done with the job they had advised you once again they were able to use a smaller size pump because the well wasn't as deep saving you around $400 dollars. You became very upset for some odd reason lots of people would be happy to have saved $400. You wanted to know why it wasn't more of a savings. My service tech called the owner and he explained to you there is not a huge price difference in between a 1.5hp and 1hp. I guess you were thinking you were going to save thousands by getting a smaller pump. You then proceeded to get belligerent with the owner and my service techs and then you proceeded to tell my service techs to get the F**K off of your property. I have been in business for over 25 years I am at 25 to 30 houses a week I have NEVER EVER had any of my customers tell my service techs to get the F**K off their property nor have I ever had any customers cuss at my techs. I have people that call me weekly to tell me how sweet my guys are and what an excellent job they have done. Once again I can see why your old well contractor wouldn't come back. Your holding tank is a specially designed system and the float will need to be adjusted from time to time. So when you called back the following week to say your tank was leaking your first words to me were are you going to stand by your work (already starting off confrontational) I said yes and I sent one of my service techs over there to adjust it that day. When you and I were speaking because you had cussed my techs out I had advised you not to be outside with them to avoid further issues but of course you stood out there with him the whole time. 2 months have went by and your tank is leaking again (float needs to be adjusted) so you call and right off the bat you start telling me how my service techs don't know how to do their jobs. I will not tolerate how you speak to me or my service techs. As I was trying to avoid confrontation with you I kept asking you for your name and your address so I could get you on the schedule. You just kept yelling and then said you would find someone else to adjust the float. Then you proceeded to hang up on me. Your wife then called back and I told her like I told you I don't have an issue coming out to adjust the float but what I am not going to tolerate is your rudeness. You are so belligerent that my service techs do not want to come to your house and that speaks volumes. We very nicely that day tried to explain to you the price difference and how you were saving money but because in your mind you weren't savings thousands you had an issue with that. I've never had anyone complain to us about saving money. I could have put in the 1.5hp pump even though you didn't need it and the original quote given would have been the price. But we did the right thing because we try to ALWAYS do right by our customers and put you in the correct pump size that was appropriate for your well. Your bad review on the BBB is unwarranted, no one from my office lies nor do we have a problem with deniability. We have offered you great customer service when we really shouldn't have due to the fact of how belligerent you have been to our staff. I have serviced over ****** homes in 25years I have a less than 1% bad review rate I would adventure to say my staff is not the issue here.