Business ProfileforParker Gas Company, Inc.

I paid a Tank Rental Fee for 6 years of $69.39 and a 7th year of $70.83. This year, after filling my propane tank in November (automatic refill - I did not request this fill-up), Parker changed to a Minimum Usage Fee of 200 gal/year. If the customer does not meet the minimum usage, they make you pay the difference - in my case $124.85. They did not notify me of the change. They did not send out updated terms of use. I do not use enough propane for my fireplace to justify their new minimum usage fee. To avoid excessive charges in the future, I cancelled my service. Parker had just refilled my tank so they removed 96 gal propane and took a 30% restocking fee and charged labor for tank pickup. I have been a Parker customer since 2017. On my 2017 agreement with Parker it says "10. Tank Removal Charges: In the event Company terminates this agreement for cause; or customer terminates this agreement within 2 years of installation: (a) customer shall be liable for tank removal based on Company's normal labor rate, (b) customer shall be entitled to a credit (or refund, if there are no other payments of charges due to Company after application of all charges and any security deposit) based on the gallons in the tank so removed at the propane price than in effect; and (c) customer shall be liable for a restocking fee of 30% regardless of length of time agreement is in effect based on remaining gallons in tank." As a Parker customer for 7+ years, I think they owe reimbursement for $112.09 labor I paid. I think they should have told me that their policy had changed to a minimum usage. They knew my usage was low and they filled my tank, charged a minimum usage fee, labor and took a 30% fee on the entire amount in the tank, all within a couple of months. When I called their customer service to ask about charges, they were not upfront with the cost to disconnect service. It was all a surprise to me. I think they should reimburse me for some or all of the ovecharges.