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ComplaintsforGreenarch Home Improvement
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Contractor was engaged to perform two projects at Maple *********************** The work on the first project was not completed per the job order and the work done was unsatisfactory. Consequently, the contractor was notified that the church did not want him to initiate the second project, for which a deposit of $6,587.50 had been made. After several verbal and email notifications, which did not produce any results, were made to the contractor, a certified letter (see attachment) was sent. To date, there has been no response from the contractor. The church seeks return of the deposit. If any materials were purchased, then they should be delivered to the church along with purchase receipts and a church key provided to the contractor. In verbal conversation, the contractor claimed a termination fee; however, no such fee is stated in the job order.Business response
03/01/2024
Please see the attachment for my response.
Thank you,
************ Greenarch
Greenarch Home Improvement, LLC
Customer response
03/04/2024
The response is contingently accepted as stated in the attachment.Customer response
03/05/2024
I accept the response - but since it is not a full refund, I reserve the right to pursue, outside of this agreement, further action to recover the remaining funds which the contractor claims as a cancellation fee, although no such cancellation fee was specified in the contract.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.