ComplaintsforAmerican Water Damage Triad, LLC

• Initial Complaint

  05/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm filing a complaint on a company called American Water Damage of the Triad. On the 23rd of March of this year they came out to my home because a water leak that I had. They made the determination that they would put water mitigation equipment in my home to dry out the walls and floor. At that time the insurance company had made no determination that they would pay, and there was no discussion with me about any out of pocket cost. When the bill was finally sent to the insurance company, the amount totaled a little over $4500. I was totally shocked by the amount of the cost! If I had any idea of the cost, I would have declined the service. The insurance company paid all but $2500, which is my deductible. My problem with this company is that if I had had any idea of the possible cost(which turned out to be $1500/day), I would have declined, regardless of what the insurance paid! Now they're threating to put a lien on my property and take me to small claims court! I'd like to report them and also would like to know how I can fight these people? American water damage of the Triad *** ****** ****** ** ******* ** ***** ************ ******* **** ***** ********* **** * ********** ********* ****** **** ********* ******* ** *** ************** ** ***** ************ ****

  

  Business response

  05/17/2023

  Mr. ****,   

   I appreciate you reaching out to us via a complaint through the BBB. As a small business owner yourself I am sure you can understand how important the reputation of my company is and how seriously I take a complaint such as yours. You and I spoke at length in regards to this matter over the phone and I am just not sure how you expect me to handle this situation. You signed a contract for services knowing that you have a $2500.00 deductible. Your insurance carrier approved the final bill, all of that is based on your carrier's pricing structure that is presented to us on a monthly basis via a third-party estimating software called Xactimate. As an individual in the insurance industry, I am sure you are well aware of what a deductible is and when it is applied to a claim. Your carrier decided to deduct your deductible amount from the payment for the mitigation services after they already negotiated the final invoice from AWD. Now according to the record, you are requesting a price adjustment on the bill for services rendered, however, you are still responsible for the first $2500.00, so essentially you are requesting an adjustment that would need to be presented back to your insurance carrier as a refund. This would not be cost savings to you personally since you are responsible for the first $2500.00, otherwise, based on my limited knowledge this would be considered insurance fraud. Now I am assuming as an agent that sells insurance services to our local community this is not what you are requesting, however, I will be more than happy to discuss with you a resolution to this matter since I never like to see anyone incur additional expenses and interest on an unpaid bill. You and your insurance adjuster decided to bring in a vendor that has a contract with your carrier as a provider to complete the services going forward, that does not negate the contract that you signed with us for the services rendered.  As far as the lien process you are 100% correct, we provided a service inside your home and you signed a contract stating that you would like us to complete the services and pay for said services. A lien was placed on the property based on the fact that you stated to my staff members "but I have no intention of making any payments." to which we replied:

  "Unfortunately, we will have to move forward with a lien on the property and possibly small claims court. I'll go ahead and send the information over to our attorney and see how our owner wants to handle it."

  your response:  "I look forward to it."

  After that we offered a 1 time settlement with a greater than 10% reduction on the total bill. 

  "Mr. ****, 
  I spoke to our owner and he has offered a one time deduction of $500 if paid within 5 calendar days. Otherwise, we will send everything over to the attorney. Please refer to the signed contract in regards to additional fees if the bill is not paid and this goes to court."

  Your response: "As I mentioned, before, I look forward to it."

   

  Customer response

  05/17/2023

   I am rejecting this response because:
  The great thing about free enterprise and living in America, is that you can charge what ever the market can bear. If an entity or individual is willing to pay it, then you can charge it. My problem with this bill is that I never had an opportunity to accept or reject the cost. I was just told that the company is was going to install drying equipment for 3-5 days and that they would come in once a day to check the moisture level. From the readings that they were giving me, the moisture level was increasing. At that point I told them to remove their equipment. Still never having any idea of the cost or if the insurance company was going to even pay or not. The company owner just simply said that if the insurance company had not paid, then he would have simply negotiated a payment plan with me. Even if the insurance company were going to pay the full cost, if I had any inkling that the cost would be over $1500/day, I would have declined their services. In my opinion, this is a very poor way to do business. 
  
  

  

  Business response

  06/01/2023

  *******,

   

  Please see the invoice attached. The only thing Mr. **** owes is his deductible, which has been explained to him numerous times.

   

  Thank you! 

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with American Water Damage on 30 April to help with mitigation and restoration of my basement. To date the restoration is not finished. I have been talking to Dacey C******* who is the scheduler at the company. I have spoken with the company on many occations with no actions from the company. I have paid over 5 thousand dollars and will finish paying them when the restoration is finished (Company Requirment). This is November and still nothing has been done. I feel that the company has had plenty of time to do their restoration and not fullfiled their responsibility.

  

  Business response

  11/04/2021

  We will contact the client directly and have our owner meet her on site.

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