Business ProfileforChad Love Services LLC

This is a dishonest business that just wants to sell you something or buy a good review, which is evidenced in various ****** review responses. They left my ac motor disconnected after telling me it would fail soon since I didn't take their today only discount offer on a repair that wasn't required immediately. Invoice #******** for $0, which I received after their visit, noted that "All criticals were passed." When I noticed my AC wasn't working the day after their visit, I reached out to another company who made the repair quickly and for a price surprisingly close to their 50% discount offer. They also plugged the motor back in...

First of all, our tech did miss some procedures on his checkout of the job while in anticipation of thinking you would not want the system to break down and him completing the component replacement. He took responsibility for the unit being left off and apologized for the inconvenience.Typically when this happens (because we both agree no one is perfect), a client simply calls back in and we send a tech ASAP to check the system over to rectify the situation at no charge to you. All we ask for is a little ***** for something that was looked at as intentional, but was an honest mistake. Your tech was very upset that he let you down.As for the sales tactic response: Our tech asked to take you to the unit to show you items with your system and he stated you preferred not to go to the equipment. He then showed you the pictures that we place on file to verify the testing our tech takes while onsite for the managers to review. The manager after reviewing the pictures and the type of repairs needed. She made a judgment call to reduce the component replacement to a lower level, because in her experience the job was going to take less time to complete than originally estimated by the tech. I look at this as a benefit to you, as we look at every single job from a manager's point of view to verify what the tech findings are and that the estimates provided are as accurate as possible. This is the first time in the history of our company that someone was upset with us for trying to correct the price and give you a lower price based on a managers view point.As for the phrase today only price. This is correct. Our today only price policy is tied to the fact that we are already at your home and have built options for failed components, and thereby given you an option to replace them while onsite. If you choose not to move forward, we have to charge you a service fee to come back to your home for a follow up, since this second visit takes the spot of another client that could have had their system serviced by that same service tech. Simply put, it saves you money to do the work while we are there instead of making two trips.After doing a deep dive into your account. We have worked for you for 9 hours and 40 mins at your home and only charged you $416.77. I do not consider that as an overcharge by any meaning of the word.As for our reviews and the purchase of themThe hardworking families at Chad Love Services are honored when a client gives us a 5 star review. It may seem like a small thing to most people, but taking time to share their experience is what we thrive on. We have never purchased even one review from a client, nor will we. My team and I have put blood, sweat, and tears into every customer interaction. From the 5am training sessions to the 12am emergency calls to the 20 hour workdays, we have earned every single positive review. We are steadfast in our commitment to being the best service company on the planet. Our motto is Be Better Than Great and we live by that motto.At the end of the day thanks for being a great former VIP Member!We are sorry that our passion for serving you at the highest level did not translate well. As a company we are not perfect, nor do we pretend to be, but we are absolutely committed to making it right every time.May your family and everything you do be blessed.***** Elden2 reviews3 days agoNEW********* installed a new thermostat for me this morning and the service was excellent. Let me know ahead of time exactly when he would be there. Also, did a check on my system and explained everything making sure I understood. Great job, I will use them again in the future.Chad Love Services (Owner)2 days agoCorey,Thank you so much for your kind review and 5-star rating! We're thrilled to hear that *********'s clear communication and thoroughness impressed you. At Chad Love Services, exceeding customer expectations is what we strive for, and *********'s clear explanations are a perfect example. We appreciate your business and look forward to serving you again in the future!Respectfully,The Team at Chad Love ServicesTim Nolan30 reviews9 photos3 days agoNEWBased on reviews I had read, I had Chad Love Services come out to give me a quote on replacing my 15 year old HV** system after noticing the A/C could not keep up anymore. ****** spent a couple of hours with me going over every bit of the MoreChad Love Services (Owner)a year agoTim,Wow! Thank you so much for your 5-star reviews and amazing feedback! Your continuous support means so much to our family business.Here at Chad Love Services, our goal is to provide you with 5-star service from start to finish. It makes our day to know you had a great experience with our entire team! We are dedicated to providing professional, kind, quality service every step of the way, and we are so glad you received the experience you deserve.Please keep us in mind if there is anything else we can do to help with your gas powered tankless water heater. We welcome the opportunity to serve you again in the future!Respectfully,The Chad Love Services TeamMarguerite F1 review4 days agoNEWJagger was awesome. Arrived on time. Quite pleasant, knowledgeable and professional. Very thorough. Where issues were found, he took the time to make sure we understood to what degree each was impacting our system allowing us to more MoreReplyRenee Rossignol2 reviews4 days agoNEWServices: HV** system maintenance, HV** *********** repair, HV** *********** installation, HV** *********** cleaningPositive: Professionalism, Punctuality, QualityJoshua was thorough in explaining what was wrong with our duct work. He did his work with minimal interruption to my day (I work from home), was professional and courteous coming and going out of the house while doing his inspections, MoreChad Love Services (Owner)2 years agoRenee,The guys in the orange trucks are so happy you had a great experience with ******! Thanks so much for your 5 star review and solid feedback! We look forward to serving you again the future!Respectfully,The Team at Chad Love ServicesAjonelle Poole3 reviews4 days agoNEWCole was AMAZING and super helpful. Answered all my questions thoroughly and enthusiastically. Went above and beyond my expectations. 100/10.. MoreChad Love Services (Owner)3 days agoAjonelle,Thank you for your awesome review! We're so happy to hear that **** exceeded your expectations and answered all your questions thoroughly. He is a great example of our commitment to providing 5-star service from start to finish.Thank you again for your support, and please give us a call if there's anything else we can do to help!Respectfully,The Team at Chad Love Servicesbrittany O5 reviews4 photos4 days agoNEWRicardo was so professional and did an amazing job! We are always so happy with the ************* team!!!Chad Love Services (Owner)3 days agoBrittany,Thank you for the fantastic review! We're delighted to hear that *******'s professionalism and excellent service impressed you. The Chad Love Services team is always happy to hear from satisfied customers like yourself. We appreciate your continued loyalty!Respectfully,The Team at Chad Love ServicesRaegan Broderick3 reviews5 photos5 days agoNEWBig shout out to ****!! He did amazing work for us!!!! He didn't give up on us!! He worked so hard for 6 hours to get out ** fixed!! Up and down the stairs.. In and out.. As things kept happening he kept trouble shooting until we had air!! MoreChad Love Services (Owner)3 days agoRaegan,Wow! Thanks for the amazing review, this truly made our day! We're so happy to hear you had such an excellent experience with ****! His commitment to finding a solution for your ** is a great example of our team's values. We'll definitely share your kind words with him.Thank you for your support and recommendation! Please give us a call if there's anything else we can do to help, we're always here for you!Respectfully,The Team at Chad Love ServicesRaul Gutierrez1 review5 days agoNEWEric was awesome, very professional and took the time to explain everything to me so that I understood how the system works.Chad Love Services (Owner)4 days agoRaul,Your review brightens our day! Thank you so much for your support and taking the time to leave us such a kind 5-star review. Professionalism and clear communication are what we strive for, and we're glad **** impressed you on both counts!Please give us a call if there's anything else we can do to help!Respectfully,The Team at Chad Love ServicesTina Roman10 reviews4 photos5 days agoNEWEric is an amazing HV** technician. He explained everything to me in terms I can understand. This company is great. He was very thorough with the whole system I have.Chad Love Services (Owner)4 days agoTina,At Chad Love Services, thoroughness and clear communication are key! We're so glad **** impressed you with both. Thanks for the 5-star review, ****! We're here for all your HV** needs.Respectfully,The Team at Chad Love ServicesDavid James5 reviews6 days agoNEWGood work ********* with a thorough inspection process. Patient and kind service.Chad Love Services (Owner)4 days agoDavid,Your review made our day! We're so glad you had such an excellent experience with *********. He is a great example of our commitment to providing efficient, patient, and friendly service from start to finish. Please give us a call if there's anything else we can do to help!Respectfully,The Team at Chad Love Servicesjohn kehoe5 reviews6 days agoNEW********* was absolutely excellent, friendly and professional.Thank youChad Love Services (Owner)4 days agoJohn,We are thrilled to hear about your positive experience with *********! We appreciate you highlighting both his friendliness and professionalism that's exactly the kind of service we strive to provide.Thank you for the fantastic 5-star review, ****! We're here for all your HV** needs.Respectfully,The Team at Chad Love ServicesDiamond Clark3 reviews1 photo6 days agoNEWJosh and the **** love service team have been an absolute blessing. They always do everything they can to make sure we are set with all of our HVAc needs. They work with you to give the best deal possible and they really take pride In their MoreChad Love Services (Owner)4 days agoDiamond,This made our day! We truly appreciate you taking the time to recognize ****, ****, and the entire team for their dedication to your comfort. We appreciate you mentioning ****'s dedication and ****'s helpfulness. Building relationships and exceeding expectations are what we aim for!Thank you again for choosing Chad Love Services, please give us a call if there's anything else we can do to help!Respectfully,The Team at Chad Love Servicesbob1 reviewa week agoNEWGood positive experience with ******!!Chad Love Services (Owner)6 months agoBob,Thank you so much for your amazing 5-star review and awesome feedback! We truly appreciate your support.Here at Chad Love Services, our goal is to provide you with 5-star service from start to finish. It makes our day to know you had a great experience with *********! He is an exceptional example of our dedication to providing professional, knowledgeable, quality service every step of the way, and we are so glad to have him on our team.It was a pleasure to serve you! Please keep us in mind if there is anything else we can do to help. We welcome the opportunity to serve you again in the future!Respectfully,The Chad Love Services TeamBrandi Mosby6 reviewsa week agoNEWCole is great!Chad Love Services (Owner)9 months agoBrandi,Thank you for the 5 star review and feedback. We are thrilled to hear that your first experience with us was a great one. We strive to provide 5 star service every step of the way.We look forward to serving you again in the future!Respectfully,The Team at Chad Love ServicesMichelle Bond5 reviewsa week agoNEW********* was incredibly polite and personable. I am impressed by the representation for *************. ********* is very knowledgeable about this industry. This has been a wonderful experience from start to finish.Chad Love Services (Owner)4 days agoMichelle,Wow, thank you for the fantastic review! We're always delighted to hear positive feedback about our technicians, and we're so happy to know that ********* impressed you with his knowledge and polite and personable personality. At Chad Love Services, we value both expertise and customer service, so your kind words are much appreciated.Thanks again for choosing us, ********! We're here to keep your home comfort needs met.Respectfully,The Team at Chad Love ServicesRandy Hamiltona week agoNEWChad Love Services (Owner)a week agoRandy,Thank you so much for taking the time to leave us a 5-star rating! We appreciate you choosing Chad Love Services for your HV** needs. Thank you for your business!Respectfully,The Team at Chad Love Servicesdrew3 reviewsa week agoNEWCole was very fast and very informative on what we need.Chad Love Services (Owner)a week agoDrew,Thank you for taking the time to leave a 5-star review! We're thrilled to hear that **** was both fast and informative during his service call. We strive to provide efficient service while thoroughly explaining any HV** needs our customers may have.Thanks again for choosing Chad Love Services for your HV** needs. We appreciate your business!Respectfully,The Team at Chad Love ServicesKathy Jarvis3 reviewsa week agoNEWCole was great!!!!Chad Love Services (Owner)a week agoKathy,Thank you for your kind words and 5-star review! We're thrilled to hear that **** provided such a great experience, he is such a valuable asset to our team.We appreciate your support!Respectfully,The Team at Chad Love ServicesJavier GonzalezLocal Guide32 reviewsa week agoNEWJagger excellent job great manner keep you informChad Love Services (Owner)a week agoJavier,Thank you so much for the fantastic review! We're thrilled to hear that you had such an excellent experience with ******.We appreciate you taking the time to share your experience and for your 5-star rating! Please give us a call if there's anything else we can do to help!Respectfully,The Team at Chad Love ServicesRobin McIntire3 reviewsa week agoNEWJagger is So professional, polite and thorough. Thanks for the excellent service!Chad Love Services (Owner)a week agoRobin,We are delighted to hear about your experience with ******! We appreciate you recognizing his professionalism, politeness, and thoroughness. It's important to us that our technicians provide exceptional service, and ******** approach is a perfect example.Thank you for choosing Chad Love Services and for leaving a 5-star review. We value your business!Respectfully,The Team at Chad Love ServicesMatt McCallum4 reviews3 days agoNEWShady business that just wants to sell you something or buy a good review, would not recommend. They left my ac motor disconnected after telling me it would fail soon since I didn't take their today only discount offer on a repair that didn't seem like it was necessary that day.Check to see if their response to this review includes an offer to refund me for the repair I received from a trustworthy repair company - NOT this one!Here's the story:The tech arrived early for my "VIP" service call setup through my subscription and rooted around for 3 hours checking my entire system. They noted a high static pressure on the unit, which they'd already addressed on a previous visit, supposed mold in the coil (shown in a grainy photo with no context), and a failed starter motor capacitor (also shown in a photo with no diagnostic information). When I asked them how the ac was currently running properly if the capacitor had failed, the story changed to "it'll fail soon". They showed me a list of repair options ranging from just under $500 to over $2,800 with convenient financing offers. I asked for time to think over the various options they provided and was met with an aggressive sales pitch and all of a sudden the cheapest repair option price was cut in half! I instantly became annoyed and very skeptical about their business practices and again requested to simply have time to think over the various options. They continued to try to sell me on the discount they could only offer at the time of the service call that day. When they asked what they could do for me to provide "5 star service", I again requested that they simply provide me information on the various options so I could think them over overnight. They finally conceded, the tech "collected his tools" he'd left by the unit he was checking, and left. The very next day, my ac didn't work. I called another company to come check it, thinking it seemed too coincidental that Chad Love Services said it would fail soon, and it just happened to fail within less than 24 hours of their visit. It turns out they left the ** motor completely unplugged, likely expecting me to call them back out so they could charge me double the repair cost they provided me the day before with "today only" 50% discount. Nice try guys! You've earned this one star review and a call to the Better Business Bureau to inform them of your sales tactics.1Chad Love Services (Owner)a day agoThanks ****. Anytime I have such a disappointing/ threatening review I launch an internal investigation. Upon review with you personally and the teammates in question. I would like to share the details from a ****** foot overview.First of all, our tech did miss some procedures on his checkout of the job while in anticipation of thinking you would not want the system to break down and him completing the component replacement. He took responsibility for the unit being left off and apologized for the inconvenience.Typically when this happens (because we both agree no one is perfect), a client simply calls back in and we send a tech ASAP to check the system over to rectify the situation at no charge to you. All we ask for is a little ***** for something that was looked at as intentional, but was an honest mistake. Your tech was very upset that he let you down.As for the sales tactic response: Our tech asked to take you to the unit to show you items with your system and he stated you preferred not to go to the equipment. He then showed you the pictures that we place on file to verify the testing our tech takes while onsite for the managers to review. The manager after reviewing the pictures and the type of repairs needed. She made a judgment call to reduce the component replacement to a lower level, because in her experience the job was going to take less time to complete than originally estimated by the tech. I look at this as a benefit to you, as we look at every single job from a manager's point of view to verify what the tech findings are and that the estimates provided are as accurate as possible. This is the first time in the history of our company that someone was upset with us for trying to correct the price and give you a lower price based on a managers view point.As for the phrase today only price. This is correct. Our today only price policy is tied to the fact that we are already at your home and have built options for failed components, and thereby given you an option to replace them while onsite. If you choose not to move forward, we have to charge you a service fee to come back to your home for a follow up, since this second visit takes the spot of another client that could have had their system serviced by that same service tech. Simply put, it saves you money to do the work while we are there instead of making two trips.After doing a deep dive into your account. We have worked for you for 9 hours and 40 mins at your home and only charged you $416.77. I do not consider that as an overcharge by any meaning of the word.As for our reviews and the purchase of themThe hardworking families at Chad Love Services are honored when a client gives us a 5 star review. It may seem like a small thing to most people, but taking time to share their experience is what we thrive on. We have never purchased even one review from a client, nor will we. My team and I have put blood, sweat, and tears into every customer interaction. From the 5am training sessions to the 12am emergency calls to the 20 hour workdays, we have earned every single positive review. We are steadfast in our commitment to being the best service company on the planet. Our motto is Be Better Than Great and we live by that motto.At the end of the day thanks for being a great former VIP Member!We are sorry that our passion for serving you at the highest level did not translate well. As a company we are not perfect, nor do we pretend to be, but we are absolutely committed to making it right every time.May your family and everything you do be blessed.

Chad Love Services (Owner)a day ago Thanks ****. Anytime I have such a disappointing/ threatening review I launch an internal investigation. Upon review with you personally and the teammates in question. I would like to share the details from a ****** foot overview.First of all, our tech did miss some procedures on his checkout of the job while in anticipation of thinking you would not want the system to break down and him completing the component replacement. He took responsibility for the unit being left off and apologized for the inconvenience.Typically when this happens (because we both agree no one is perfect), a client simply calls back in and we send a tech ASAP to check the system over to rectify the situation at no charge to you. All we ask for is a little ***** for something that was looked at as intentional, but was an honest mistake. Your tech was very upset that he let you down.As for the sales tactic response: Our tech asked to take you to the unit to show you items with your system and he stated you preferred not to go to the equipment. He then showed you the pictures that we place on file to verify the testing our tech takes while onsite for the managers to review. The manager after reviewing the pictures and the type of repairs needed. She made a judgment call to reduce the component replacement to a lower level, because in her experience the job was going to take less time to complete than originally estimated by the tech. I look at this as a benefit to you, as we look at every single job from a manager's point of view to verify what the tech findings are and that the estimates provided are as accurate as possible. This is the first time in the history of our company that someone was upset with us for trying to correct the price and give you a lower price based on a managers view point.As for the phrase today only price. This is correct. Our today only price policy is tied to the fact that we are already at your home and have built options for failed components, and thereby given you an option to replace them while onsite. If you choose not to move forward, we have to charge you a service fee to come back to your home for a follow up, since this second visit takes the spot of another client that could have had their system serviced by that same service tech. Simply put, it saves you money to do the work while we are there instead of making two trips.After doing a deep dive into your account. We have worked for you for 9 hours and 40 mins at your home and only charged you $416.77. I do not consider that as an overcharge by any meaning of the word.As for our reviews and the purchase of themThe hardworking families at Chad Love Services are honored when a client gives us a 5 star review. It may seem like a small thing to most people, but taking time to share their experience is what we thrive on. We have never purchased even one review from a client, nor will we. My team and I have put blood, sweat, and tears into every customer interaction. From the 5am training sessions to the 12am emergency calls to the 20 hour workdays, we have earned every single positive review. We are steadfast in our commitment to being the best service company on the planet. Our motto is Be Better Than Great and we live by that motto.At the end of the day thanks for being a great former VIP Member!We are sorry that our passion for serving you at the highest level did not translate well. As a company we are not perfect, nor do we pretend to be, but we are absolutely committed to making it right every time.May your family and everything you do be blessed.