ComplaintsforCarolinas Hometown Respiratory, LLC
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Complaint Details
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Initial Complaint
05/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
After my Dr. *********** I was refereed to Carolinas Hometown Respiratory (Pineville) to get a ****. I was given the option and accepted to pay half and have my insurance pay half. I paid $499.83 in the office out of pocket. I begin to see HSA deductions for the reminder of the cost. However, I was told the coast of the **** was around $1K. I have seen $503.68 as the 1st payment, 5 payments each $101.53, and most recently was billed $75.41. I have attached all supporting screen images. I suspect foul play as the funds do not seem to add up. I called twice and I only get a answering machine and I leave a message.Business response
05/12/2023
I apologize for the delay. I was out of the office last week and didn't get to dig into this until today. See Attachment. This Cpap machine was overbilled to insurance 2 months. I am having those reversed. This will leave you with a small credit on the account and a Cpap that you now own. Please read the attached and let me know if you have any questions. I am still investigating internally to see how we can keep this from ever happening again. I do appreciate you reaching out to let ** know and apologize for any inconvenience.Customer response
07/17/2023
I am rejecting this response because:Good day, Kisis!
My name is ***************. You were assigned my complaint back on 5/1/2023 against Carolinas Hometown Respiratory, LLC. (CHR) I regret to inform you that I thought it was resolved, however it remains open.
After I submitted my complain to BBB. I saw the response in the confirming email that CHR said I had a credit for $18.47. However, I noticed that they billed me three times since. I have the screen image below for verification.
At this point, I am very displeased with CHR and would like to cease all customer relations. If you can reach out to them with this new evidence, can you kindly ask them to stop billing me. They can keep my credit of $18.47.
Please let me know if the screen image is not viewable, I will send a PDF or JPEG.Business response
07/27/2023
Hi ************,
I apologize for the delay. You are correct another date of service did get billed out to insurance but not to you. I reached out to our 3rd party billing company to investigate why it was billed out and why the 4/7 date of service has not been reversed. This was a result of a miscommunication. You should see both of those drop off of there in the next 30 to 45 days. You still have the same credit as before. Our original quote to you was wrong and should have been more. We didn't bill any more than we should have according to insurance. Since we misquoted you, we honored what we quoted you. Would you like us to send you a check for your credit?
Initial Complaint
08/23/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have just received an invoice for nearly $1000 for invoices that were never sent and for no services provided. I have received first communication of several invoices for $125 each since December 2021 through June 2022.I have not spoke or received any services from this company in nearly 2 years and see these ******** as illegitimate and possible criminal / fraud. I do not see how a company in medical services runs this way in 2022.I will not pay any values on these ******** and would rather pay amoutn equal or greater to lawyers to defend against illegal billing practices.Business response
08/23/2022
****************** was setup on Cpap in our office on 9/1/2021. At that time his deductible was met and it was explained to him that the Cpap is a 6 month rental with insurance. Insurance will only cover if you use the Cpap 4 or more hours 21 out of 30 days consecutively. ****************** never met that compliance required by insurance. Timely filing with insurance is a year. We dropped the bill to him in June of 2022 There was a glitch in our system and so his balance is more than it should have been. Since it is so old and understanding his frustration. I have written off the balance and spoke to ******************. I believe all is resolvedCustomer response
08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I will give the vendor credit for accepting their procedures were not up to their own standards and accepting ownership of the problem. They called me and we discussed my frustrations around billing procedures and issues in a constructive manner and they offered a solution to the problem.
Sincerely,
***********************Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was diagnosed with sleep apnea in February following a sleep study - the first one I had ever had. I was directed to ******** Hometown Respiratory in ********* to acquire my **** supplies. The young man that helped me ***** never fitted me for anything and sent me home with a bunch of stuff that ended up being unnecessary and inappropriate for my situation. I went back to my sleep doctor and she informed me that I was not using the equipment as needed. I was then scheduled for a mask fitting. I met with ******* in the **************** and it was decided that the original mask was too small so I went home with a medium. Immediate relief. That mask started to leak so I called and ordered another mast. Apparently ******* never updated my records from my fitting so when I ordered another mask a small came. I did not check until I was having more trouble with the mask and realized that the wrong size had been sent. I called the ************** and was informed that **** had helped me and I know I had told her of the issue with my information. So a second small mask was sent and I still am without the use of the **** machine. This is a poorly run company and unfortunately I think the only game in town. I have asked for a manager to call me back. Have also reported these issues to the sleep doctor and my primary care physician.
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.