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          Modern Nissan of Concord has 1 locations, listed below.

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            Business ProfileModern Nissan of Concord

            New Car Dealers
            BBB accredited business

            Contact Information

            967 Concord Pkwy S

            Concord, NC 28027-9061

            Get Directions
            Visit Website
            (704) 788-2110

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/5/1999

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            967 Concord Pkwy S, Concord, NC 28027-9061
            BBB File Opened:
            3/5/1999
            Years in Business:
            25
            Business Started:
            9/8/1998
            Business Started Locally:
            9/8/1998
            Business Incorporated:
            5/4/2001
            Accredited Since:
            3/5/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 30351 for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            https://www.dmv.dot.state.nc.us

            Type of Entity:
            Corporation
            Number of Employees:
            62
            Alternate Business Name
            • Concord Nissan
            • Modern Nissan of Cabarrus County, Inc.
            Business Management
            • Ms. Ria Fialka, Controller
            • Mr. Kevin Baird, General Manager
            • Mr. Dominick Scarnato, Manager
            • Mr. Robert Fowler, Owner
            • Ms. Arnita Allison McGee, Administrative Assistant
            Contact Information

            Principal

            • Mr. Robert Fowler, Owner

            Customer Contact

            • Ms. Ria Fialka, Controller
            • Mr. Kevin Baird, General Manager
            • Mr. Dominick Scarnato, Manager
            • Mr. Robert Fowler, Owner
            • Ms. Arnita Allison McGee, Administrative Assistant
            Additional Contact Information

            Fax Numbers

            • (704) 262-4403
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Brought my vehicle in for yearly my yearly inspection on 3/8/2024 to renew my tags. My vehicle passed inspection and was provided with paper detailing everything that was looked at during the inspection which the technician stated my battery passed when checked . On 5/25/2024 my vehicle would not accelerate and cut off while at a stop light. I could not get my vehicle to start. I had to get assistance with getting a jump just to get out of the street while getting help a driver side swiped my bumper and took off! Went to a local mechanic that advised my battery needed to be replaced and was shocked to find blue/green corrosion built up on the battery. The mechanic could not believe the technician passed my battery during the inspection. There is no way anyone took a look at my battery that was dated 6/4/17. Prior to this visit on 3/8/2024 , I brought my vehicle in 7/2023 stating I had issues with my vehicle not accelerating randomly was told nothing was wrong. The mechanic who replaced the battery stated the battery was not giving the vehicle enough power to keep the running properly. All I simply needed was a new battery and due to the carelessness of this service center I could have been seriously injured being stuck at a stop light in ********* not being about to start my car. I will always take my vehicle to a mechanic no affiliated with Nissan because they could not spot a simple battery issue so I would never trust that they are capable with handling more complex problems. Do not trust this place, how do you perform a yearly inspection and pass a severely outdated battery? My guess is you didnt even check the battery. I also had my inspection done in 2023 at this location and same battery passed inspection at that time too. If anyone has had service here I would take vehicle somewhere else for a second look. Obviously the technicians that work here dont actually care about the safety of their customers only the amount of money they can make off of labor.
            Read More
            Read 11 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Greg P

            04/25/2024

            I purchased a 2021 Nissan Altima SV, vin # ***************** on October 23, 2023. Shortly after the purchase, i began noticing problems with the forward collision sensor, and the A/C randomly not working. I was told on most visits that the sun was causing the sensor to fail, or a loose bracket was the issue, and that recalibration of the sensor was done, and the A/C was overcharged. After several visits to the service department, they finally fixed the issues by replacing the mounting bracket for the sensor and repaired a broken wire in the A/C pressure sensor. Another visit, I reported right headlight was out of adjustment.Those issues SHOULD have been corrected on their "167 point certified inspection"!Yesterday, April 24, 2024, I noticed the front passenger side bumper was loose, and not hooked on the clips. Today, April 25, 2024, I took this car to a local body shop for an estimate to repair. The owner of the body shop pointed out the car had been in an accident, and the repair was done with an aftermarket bumper, which the clips do not catch to the *** section of the fender. Other items pointed out: hood was replaced, driver headlight is fastened with a sheet metal screw, several fasteners are missing from the engine compartment trim, a weld is visible under this trim, passenger door hinge trim is missing, bumper was painted after installation.This car was purchased as a Nissan Certified vehicle, along with a clean (no accident report) on the Carfax report.Clearly, anyone doing the 167 certified point inspection should have noticed the shoddy repairs, even if they were not part of the mechanical inspection, and reported as such to reflect on the Carfax report.I am a very angry, dissatisfied Modern Nissan of Concord customer and would expect some sort of compensation in this matter.Disgruntled,************
            Read 1 More Customer Review

            Local BBB

            BBB of Southern Piedmont and Western N.C.

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