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ComplaintsforMorrison Motors
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Complaint Details
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Initial Complaint
07/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on Feb 15th 2022, I bought a truck (2014 F350) from Morrison motors. I gave them $10,000 Cash and got a loan from ********* for the remainder as an auto Loan.I brought the truck home to CT and registered it to my business in MT. I paid ********* monthly. I even have the title to the truck still in my business' name and ally bank. Morrison hired a ************ in CT, lied to them and told them i was 8 months behind, and had them come here in march of 2023 to steal my truck and had it towed back to ** the Next day. The Bank did Not order the Repo and continuassly stated they had no idea why this was happening. I never received a letter, call, email, NOTHING from Morrison or the bank stating there was a problem and my truck was subject to being taken. ********* even took a payment from me of over 600$ a few days prior to it being taken. However a few weeks prior to it being taken ******** did a hard pull on my credit WITHOUT my permission. I called than and they denied it even though its clearly on my credit report. I also asked if there was any is***s and they said no. The took my truck out of CT within 24 hrs (even tho this is a right to redeem state) of it being taken and refused to tell me why. The also said i have to come to ** and pay the balance of the loan, the repo fee and the tow fee back to ** to get my truck and personal items back. They refused to explain or work with me as I offered to pay the loan that day if I had to even though I didn't understand what the problem was. To date they refuse to talk to me or my attorney and they know I cant afford to *** them. They stoke my truck, screwed me out of 20$k in down payment, monthly payments and repairs, and cost my countless dollars as I used that ruck for work everyday. Not to mention they ran me credit without my permission and caused my score to drop further. this is a clear case of unjust-erichment. I can promise they can provide no proof they tried to contact me in anyway, They have unclean hands!Business response
08/08/2023
As a courtesy to all our customers, we respectfully decline to comment on this sensitive matter. ****************** is fully aware to "why" the events that occurred as they have. Thank you for the opportunity to reply.Customer response
08/08/2023
I am rejecting this response because:
****************** is fully unaware and never received a single warning prior to his vehicle being taken, nor a single document since explaining why I was taken. Every phone call attempt that was made on his part he was yelled at promptly hung up on. To date ****************** has no answers as why a year after your last email with him, you illegally ran his credit without his approval, took physical possession of his truck via a repo company in **, why you lied to that company and told them he was eight months behind on the truck, and then removed his truck from the ******************** in less than 24hrs.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.