Complaintsfor3D Innovations
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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got one of their Desk Cycle Ellipse units from a friend. It needs some parts so I called the company. Was told they do not sell ANY replacement parts but if it is under warranty, which it is not, then they COULD supply parts. I told the fellow on the phone that if they have the parts then why cant they sell them to me. He just kept saying they could not. I think this is ridiculous and a VERY poor way to run a business. Would be like buying a car and then being told they could not sell you any parts to repair it. I am very unhappy with this company.Business response
08/09/2024
Hello,
Sorry to hear this customer is unhappy, however this is not our product(desk cycles ) and the customer has the wrong company.
We are 3d innovation and we sell 3d personalized crystals.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.