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Business ProfileforPrimetime Sports
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 325 McGill Ave NW, Concord, NC 28027-6181
- BBB File Opened:
- 5/2/2013
- Years in Business:
- 14
- Business Started:
- 8/1/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 8
- Business Management
- Mr. Ray Kowalski
- Contact Information
Principal
- Mr. Ray Kowalski
Customer Contact
- Mr. Ray Kowalski
- Additional Contact Information
Fax Numbers
- (704) 919-5719Primary Fax
Phone Numbers
- (704) 425-8029Other Phone
- (704) 919-5719
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Coach D.
04/07/2024
Primetime Sports Response
04/10/2024
Unfortunately this is misrepresentation of what I stated to a person who is not our customer and I do agree that they should do business elsewhere.
On Feb. 26th - the only conversation the reviewer and I had initially - I was told to send production samples that we had made and to followup on March 15th.
We sent the samples on March 4th, they delivered on the 5th, and we followed up on the 15th via email and text to arrange a call to discuss the samples.
3 weeks past with no reply from the reviewer and my support team asked me how to proceed since I am out of the country and I instructed them to followup 3 forms of communication to ensure it wasn't missed since it had been 3 weeks with no reply from our 3/15 email - voicemail, email, and text.
Linked here is the screenshots of every email communication (copy and paste link to read full exchange) : ******************************************************************************************;
In my opinion we have been professional and thorough. Since we are trying to process a refund we have to reach out. As I realized the process of attempting to communicate with the reviewer was futile, I realized she isn't even the buyer and discontinued communication and reached out to the buyer to coordinate size samples return and refund. See that screenshot here: ************************************************************************************* . To this day I have not heard back from the buyer to get a straight answer on returning the size samples and where to send the check.
Trust me when I tell you we totally agree that the reviewer should not be a part of any order with our company. We are not used to folks reacting to 1 followup after 3 weeks in such a way and clearly there was something more going on that caused the type of response we received. I have been respectful and professional in the face of various odd statements. In spite of the experience I still wish them the best and hope they have a successful season.
Sincerely,
Ray
Owner
Primetime Sports Response
06/14/2024
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