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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a car on June 8, 2024 from this dealership and paid full price of vehicle with a check from my bank. After leaving I did everything that was asked of mepaid my car taxes of $461.81 on June 10, 2024 and sent a copy of the payment to my salesperson as asked so that I could get my license plate. Now it is July 17, 2024 and my temporary tag that was issued by dealership has expired since July 8, 2024. Spoke to salesperson several times and an office manager about not having my license plate and temp tag expiring, no answers. Ive been trying to get answers for about 3 weeks now. I have no legit tag on my car AND to add insult to injury I received notification from my bank today that they havent received Certificate of Title or proof of ownership as the bank as the leinholder. Now they will increase my the interest rate significantly on my loan through them if this is not resolved. I did everything that I was asked of and this has been a total nightmare.Business response
07/18/2024
My apologies. I submitted the wrong information to the wrong ID.
Below is our response to Complaint ID: ******** *************************In order to complete the titling and registration process with the South Carolina ********** of ***** Vehicles, the customer must pay the property tax first and provide a copy of the receipt to the dealership. The dealership did not receive a copy of the property tax receipt until it received the customers ******************** complaint on July 16, 2024. Upon receipt, the dealership immediately sent an employee to the South Carolina ********** of ***** Vehicles to process the title work. The dealership received the license plate on July 17, 2024 and overnighted it to the customers address. She should receive the plate today.
Customer response
07/19/2024
I am rejecting this response because: I received the tag yesterday, thank you for the quick response. Someone from your car dealership called me yesterday and I also explained the issue with my bank (NFCU). NFCU supplied the check that I gave the dealership for purchase of my vehicle. NFCU is requesting Title or other acceptable proof of ownership for the vehicle loan and for them to be listed as 1st lien holder. I was told yesterday by the gentleman at the dealership that I would receive an email that I could send to NFCU to assist with that issue, I havent received the email yet. My email is **********************Business response
07/25/2024
The lien has been recorded and the title and registration process is complete.Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased my Infiniti Q50 pure from this dealership and paid $1,800.00 cash for my platinum extended warranty. I'm having some issues with my car at 33k miles and am being told that I don't have a warranty. Naturally I contacted the warranty company only to find out that the dealership cancelled it just after I paid for it. They told me that the money was reimbursed to the dealership but they never told me or refunded my money. This is nine months later so they have no intention to pay me back.Business response
07/17/2024
Please see attached. It was too much to type here.
Thank you,
**********************
Controller
Customer response
07/23/2024
I am rejecting this response because:This is all lies and why deceptively would a dealership have to cancel a contract not paid for as the dealership doesn't pay for no reason. This deception is commonplace for one who forged my signatures on my financial application. ***** took my cash and came back with the extended warranty showing what I negotiated down to from $2,300 to $1,800. They are nothing more than common thieves who scammed me out of my money. I later found out after nine months that I have a CPO WARRANTY from Infiniti. Their service department told me that I had NO WARRANTY so again more lies. This was the lie that began my investigation knowing that I paid for the extended platinum warranty.
Business response
07/23/2024
No deception has occurred. As explained in our prior response, a vehicle service contract that is populated in the system must be voided or else it will be automatically remitted to the warranty company as a valid contract and the dealership will be charged for the contract. The charge was discovered by the accounting department and upon investigating, found that no vehicle service contract had been signed or paid for. As a result, the vehicle service contract was flat cancelled, and the warranty company refunded the dealership the amount that was erroneously charged. The customer was fully aware that he had a limited warranty as part of his purchase of a certified vehicle as he signed the paperwork acknowledging same. Additionally, the dealership denies forging the customers signature on the customers financial application.Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On October 6, 2023, I took my INIFINITI Q50 in for a alignment as the steering wheel was not aligned straight, My car is equipped with the *** feature (Direct Adaptive Steering) this requires specials tools and software (Consult III) which only the dealer has to do the alignment properly. Upon getting my car back I noticed the on right hand turn the car refuses to full turn and the steering wheel pushes back with force, this is not how the car was before or ever and it only does this on a full right turn. The service was not only performed incorrectly they also stated it had been fixed fully on returning my car back.I would request my full refund of cash payment for $166.00 back at this point.Business response
10/13/2023
Good afternoon,
I have attached our response for this claim for Lake Norman Infiniti.
Thanks
*********************
Customer response
10/19/2023
Business response
10/26/2023
Good afternoon. Please find attached our response for this customer for **********************.
Thanks
Customer response
10/31/2023
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.