ComplaintsforHigher Ground Psychological Services
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Complaint Details
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Initial Complaint
03/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In April of 2022 I completed a psychological evaluation with a Dr. at the facility. I was supposed to receive a copy of my evaluation and the results with my official diagnosis. I have reached out to the Dr. directly as well as the office twice and have not received my documentation, which is impeding me receiving the necessary medical care that I need. The only communication I have received was at the end of 2022 from the Dr. stating she would send it when she was over long COVID. The office has not responded to requests to release this medical information.Business response
03/10/2023
Hello,
I am the owner of the business and the Doctor being referred to is an independent contractor working for my practice, who has been out recently with numerous health emergencies. Yesterday on 3/9/23 was the first day I was notified by email about this problem and concern. I have spoken with the client and assured that I myself would get the documentation to her in the next 48 hours. She was grateful and understandably frustrated. Im unsure how I was just notified of this and can not locate any earlier correspondence at this time as my administrators are on vacation this week. It is being resolved immediately. Thank you for your consideration. This is not a reflection of how we run things at the practice. I assure you.
Customer response
03/13/2023
Better Business Bureau:
I have reviewed the response and have decided based on the treatment and nature of the situation I will be filing a complaint with the state board to ensure the practices procedures are investigated appropriately.Thank you,
Phylica Steffke
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.