Customer ReviewsforSouth Granville Animal Hospital

Our hedgehog died here after a traumatic event today. My daughter took her in to see if they were comfortable trimming her nails which they said they were and took her back. within a couple of minutes she walked outside and I immediately noticed something wasnt right.Her mouth was wide open and she wasnt balled up like normal. When my daughter got back in the car I told her to take her right back in because her breathing was non existent . She walked in and told them and their 1st response was we didnt do anything to do her which they repeated multiple times after. I ran inside and asked what happened in shock and the only thing she could tell me with no compassion at all was that the hedgehog was super old and to look at his teeth (as if I could tell ages by looking at teeth) after repeating again that they didnt do anything. She then tried to tell me she was passing when we brought her in because her face was discolored which was not at all true. I told her repeatedly that she was totally normal until we brought her in but she just kept saying no look at her teeth or that she was already turning colors to pass.Many red flags spark from this because 1. If you thought she was dying why would you even attempt to cut her nails and 2. Why did you repeat over and over how you didnt do anything without one single accusation from us first I say all this to say that when they shocked Gibbles by whatever they did to her in a matter of minutes they knew that they had messed up and instead of owning up to it, they sent a dying hedgehog back out to us in hopes that we would just drive away. Then continued to deny any wrongdoing when asked what happened.My daughter also told me that when she went back in the second time the lady was on the phone talking about the hedgehog and how it was stressed out from the event and she had to deal with that now. No urgency and probably because she knew she had already caused her death and was on the phone with the owner