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ComplaintsforHVACRX, LLC
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
HVACRX in the beginning of Februrary installed a new unit as well as all new duct work during a house renovation. I moved back into the home in mid February. By April 1st my house was no longer cooling. My unit being used 6 weeks I called, he came out and communicated with in 48 hours. I had a valve go back, manufactor covers the part but it appears that I have no warranty on his work so therefore it would cost me $75 in freight for the part and an additional $500 for the freon. I balked and asked that he just switch the unit since it was a package unit and the freon came with it. I had only used this for 6 weeks. Most companies warranty their work for 12 months @ 100%...this company does not. I asked that he look into the cost as I didn't feel I should be having to pay this amount for a unit less that 2 months of use. Said he would did not until he showed up at my house unannounced and I stopped him from fixing it due to no resolution or even sounding like he knew what to do. I have had to call the manufactor, give him the information to call the manufacotr, then the distributor that he purchased the unit from and have expressed my desire for better customer service and it has gotten met with silence for weeks now. A unit that was used for 6 weeks should not be costing me $600 to repair it should all be covered by the installing company. I DID NOT hire this company, the subcontractor hired them. Their warranty is or lack there of is a joke on a brand new unit. As well as I have asked for a more detailed 'warranty' as it didn't even list what was purchased and that has yet been given.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.