ComplaintsforHydroHelp911 Crawl Space & Foundation Repair

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction was suppose to happen 09/12/23 between 8:30-9:30. (Have screenshots from my client) they ended up coming a day early. Which I understand if something got misunderstood but I couldnt make it that day due to other obligations. I spoke on the phone with the contractor and he mentioned that they came early and he would finish same day. I told him I couldnt make it the time he disclosed but if he could let me know when they were done I can make it that day or the next. I never was informed that the job was finished. As they proceeded to tell my client that the job was done and charged her card. A few days later I reach out to contractor in a text wondering why I havent been informed about the work being done. Naturally we go check the work site and its still unfinished. The floor was still slanted and unfinished meaning they charged my client and the job was not approved with a final walkthrough I then call to get an understanding as to why Im not informed about the finishing of the work. She then tells me this isnt proper practices from them to not inform their clients about finished work but they thought I was not available. Heres the truth, I was available to come see the work it just had to be later that evening or next day. (I have a recorded line that shows the whole conversation.) I was willing to meet and compromise even after them throwing me completely off showing up a day early. But I cant compromise with bad work being approved by them.

  

  Business response

  10/04/2023

  ***,

  We sincerely value your feedback. In consideration of both our prospective customers and the constraints imposed by the Better Business Bureau's response timeframe, I have devised a comprehensive plan following our recent phone conversation.

  The purpose of this plan is to conduct a thorough review of the circumstances surrounding this particular case, which involved multiple parties, totaling five in number. Our objective is to enhance our approach to such situations, ultimately resulting in an improved customer experience for all our clients going forward.

  During our telephone discussion, you indicated your satisfaction with our conversation and your belief that the issue has been successfully resolved. Should there be any change in circumstances or if you require any further assistance, you have my personal number.

  Once again, thank you for your valuable feedback. We remain committed to continuously improving our services and ensuring the highest level of customer satisfaction.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩