ComplaintsforCarolina Pool Consultants, LLC

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Pool contruction completed June 2019. The pool shell (cement/rebar) has a lifetime warranty and the plaster has a 5 year warranty. Cracks began to form in the plaster 2 years ago (2 years after construction) that resulted in water leaking out. As recommended from the owner of CPC, I had a company come out and test for leaks, which were confirmed that the crack(s) in the plaster were leaking water AND that the crack(s) appear to be structural-related. Owner of CPC, *************************, dismissed the findings and denies that the crack was leaking, blaming the company HE recommended for doing something wrong in testing and he has NEVER had a pool shell crack. The plaster company also came out and inspected the cracks, also coming to the conclusion that the pool shell is cracked. ***** continues to deny any responsibility and that his shell can't be crack because he's "NEVER HAD A POOL SHELL CRACK". during the summer of 2023, several more cracks were discovered after the hot tub was drained to fix the light (not by CPC). At least one crack goes up through the tile to the top. This 3rd company also believes the cracks are related to structural compromise. ***** continues to deny anyone's findings and refuses to fix the damages, even though it is all covered by the warranty ON THE CONTRACT. *****, and CPC, are in breach of contract. ***** sends very nasty emails, is condescending and rude. Name calling is not good business practice, but this is just my opinion. The problem is breach of contract that he attempts to remedy by having me pay for the repairs. This problem has been going on for 2 years. The hot tub needs to be re-plastered at minimum. Once the plaster is removed, the shell then can be inspected for damage. ***** refuses to do this.

  Customer response

  09/11/2023

  I did upload the contract but for some reason it's not there.  I'll try again.

  Business response

  09/11/2023

  *** ,

  Simply not true.....

  A+ rating with the BBB,

  Need I say more.....

  You threatened me this weekend with an attorney and now you have chosen to try bullying  me with extortion..

  Please contact my office so i can give you our attorneys number..

  At this point letting a court interpret might be the best desired outcome...

  After giving them the CORRECT facts instead of this review I'll be honored to do whatever the court findings are..

   

  As stated before,

  Have a blessed Evening,

  *****

  Customer response

  09/12/2023

   
  I am rejecting this response because:  Attached are the emails from this last week.  No threats were made and I even mentioned mediation before anything else.  He even said in the last email "Meant to agree with you Attorney will be best". 

  These emails will show his character and his attitude towards customers who have an issue with his work.  I also have every other nasty email he has sent which would show his pattern of bullying customers.  

  I have the pool crack report and the emails from ***** dismissing the findings by attacking the work and character of the person he recommended to do the crack inspection.  

  Business response

  09/12/2023

  *** ,

  Make no mistake I want it publicly noted you are a LOOSER, LIAR, as stated before and  _ _CKING !!!! IDIOT !!!!

  As far as I'm concerned  about my A+ RATING with the BBB THERE A BUNCH OF THIEVES AS WELL , They call twice a year begging for us to become members for a stupid dollar figure

  Best of wishes both of you 

   

  Oh,

  And Have a Blessed Day !!!

  P.S.  You next step should be to call your MOMMY !!!!!!

  Customer response

  10/08/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩