ComplaintsforCarolina Carports, Inc.

• Initial Complaint

  08/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid the entire invoice on my job. The job is not complete and the company is ignoring my multiple attempts to contact them. I had been dealing with ***** and she will not respond. They still have yet to install the remaining door locks on my job.

  Business response

  08/01/2024

  I am in receipt of the customers concerns. 

  Sabra, one of our customer service managers, received an email from ****************** on 7/25/24 at 11:24am. He original email stated that the building was installed the previous week and that the crew was missing some hardware for the garage doors. ***** replied to his email on the same day at 2:11pm. She asked how many locks were missing. She advised that the 2-10x10 doors have 2 locks standard and the 2-8x8's come with 1 lock standard. 

  To date, the customer has not sent the information needed in order to issue a service order. We have no photos, we do not know which doors are missing locks or how many are missing. I will have ***** reach back out to the customer. However, we do need his cooperation to ensure that we send the correct products. The customer has only requested an update on completion but has not sent the needed information. We cannot provide a date until we have the info needed to issue a service order. 

   

  Sincerely,

  *************************

  CCI General Manager

  ************************************

  ***********************

  Customer response

  08/01/2024

   I am rejecting this response because:
  
  I responded the same day with the information needed. This is an attempt divert emphasis away from the fact that they are not responding to my emails. I have the email chain showing my responses along with the 4 other emails that they are ignoring. I will be happy to provide if needed. To again reiterate I need 4 more door locks that go on the 2 10x10 doors.

  Customer response

  08/01/2024

  The information has been provided to Sabra 2 times now. Hopefully that is sufficient since all the door locks are identical for rollup doors regardless of the size. So let me say it again. I need 4 garage door locks. 2 each for the 2 10x10 doors. Total 4 = locks.

  Business response

  08/02/2024

  The email only stated 3. It did not specify the which doors, size, any further information. Now he states 4 for the 10x10's. This information was not provided previously. We can issue a service order. 

  Customer response

  08/02/2024

   I am rejecting this response because:
  
  I provided the information previously. They originally said I didn't respond at all now they claim I did but apparently they didn't understand. Funny that nobody reached out to clarify if that was truly the case. I don't mind a business saying we dropped the ball and we will get it fixed. Just don't lie about. It is what it is. The company did finally reach out yesterday after BBB got involved but we will see if it gets resolved.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a CERTIFIED (170MPH wind) carport on 7/16/22 at the ********* in ******, **. The Woodshed (no longer in business) was an authorized dealer for Carolina Carports (who the contract is with).On May 9, 2024, a storm came through with high winds. Two neighboring carports sustained no catastrophic damage, however, the anchors on our carport came out of the ground causing a collapse of the carport and damage to our RV.I attempted to contact Carolina Carports by phone and email on 5/9/24. We documented the damage with photos. On 5/15/24, the ************************ deemed the storm as not a tornado, but rather high winds. At the same time, the owners of the campground where the carport was installed required us to remove the carport due to safety. I emailed and called 6 additional times between 5/9/24 and 5/24/24 asking Carolina Carports to discuss and possibly honor their warranty. On 5/24/24 in an email I indicated that failure to respond would result in contact with the Missouri Attorney General and possible legal action. I received ZERO responses from my calls and emails. The company has not reponded to repeated attempts to contact them, thus have violated their advertised warranty. We are asking for a prorated refund of $4900 based on our calculation (we took cost of carport, 20 year life cycle, minus approximately 2 years of depreciation.

  Business response

  08/01/2024

  I am in receipt of the customers concerns. 

  I have went back through the timeframe noted using the phone number and email address we have on file for the customer. There have been no received/incoming calls or emails from this customer this calendar year. 

  We are happy to review the situation. We would need photos of the unit damage. 

  I have pulled the weather in the area. The unit is rated per the *** at a 3 second gust threshold. The unit is not rated for sustained winds. This area did have significant sustained winds. This would likely be a situation that is not covered under warranty and would require the customer to file an insurance claim. However, I cannot state that for certain until I have additional information. 

  The customer can email me direct at the email listed below. 

   

  Sincerely,

  *************************

  CCI General Manager

  ************************************

   

   

  Customer response

  08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  *********** has reached out and have offered a generous solution which includes the replacement of the damaged product. 

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a carport from Carolina Carport, and unfortunately, my experience has been far from satisfactory. While the initial installation took place June 10, 2024, I realized that not everything I ordered was included. I've been trying to resolve this issue for over a month now, calling multiple times and sent an email, but all I ever hear is that they are aware of the problem and waiting to be back in my area to complete the installation properly.It's frustrating because I wasn't the one who made the mistake of not bringing all the necessary supplies initially, yet I'm the one facing the consequences. This lack of accountability and delay in resolving the issue reflects poorly on their customer service and commitment to customer satisfaction. I hope they can rectify this situation promptly so that I can finally enjoy the complete product I paid for.

  Business response

  07/12/2024

  I am in receipt of the customers concerns. 

  Unfortunately there appears to be a bit of miscommunication on this project. CCI is the manufacturer. According to the notes from the contractor that installed the unit, the customer was choosing to take the reduced balance and keep the unit as is. The customer paid the reduced balance. There was not a service order issued. 

  I have updated the state rep with the correct information. We have a contractor that will be in the area next week to take care of this. The customer will be receiving a call from scheduling shortly. 

  We very sincerely apologize as we were not given the correct information. 

  Sincerely,

  *************************

  CCI General Manager

  ***********************. 

  ************************************

   

  Customer response

  07/12/2024

   I am rejecting this response because:
  CCI is such a liar. When the guy was on site he called the office and put me on the phone and I was told then someone would reach out to me to schedule a date to come back out which I agreed to. 1 week later I still hadn't heard from CCI so I called them. I was told we have you down and when someone is in your area we will put you on the schedule. Which led to 1 month later and still no attempt from CCI to make rectify THEIR mistake with the original order. Not until I involve BBB that I finally get a call saying I'm being put on the schedule. I will update when they do come out to rectify THEOR mistake. The installer tried to get me to pay the full amount and I said I'm not paying for something I didn't get and will pay the rest once it is finished. I will know next time if I'm ever in this situation get it in writing because business will lie to cover their butt's. SO disappointed in CCI with the lies told. 

  Customer response

  07/18/2024

   I am rejecting this response because:
  Well CCI didn't show up when they said they would Wednesday 7/17. I waiting all day long and they were a no-call no-show. Whatever happen to customer service? A courtesy call would have been nice. But, no I didn't get a phone call and as of now they still haven't shown up this morning either. 
  
  

  Business response

  07/23/2024

  The contractor has advised that the service order is complete. They were running behind due to weather and heat. They attempted to contact the customer to let them know they would be behind but the call was sent to a voicemail that was full. 

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a metal building from **************. During the planning period I spoke with representatives about how the structure would be used as an event center and if the building and materials (tin, and frame) would serve this purpose. After I was assured the structure would be a perfect fit we proceeded with the design. I was never told that once sheetrock was added to the walls of the ************ it would void the warranty. Carolina Carports delivered and completed construction and it wasn't until months later when we started getting heavy rain that I noticed the windows and doors were leaking. I took pictures of the windows and noticed they were not properly sealed. The cut outs are bigger than the window and the open space allows water to come in from the outside. I called several times and after about 4 weeks of not hearing back about being on a schedule I received correspondence asking for pictures of the inside of the structure. I asked the representative about what i could do to fix the leaking windows and doors while im waiting to be put on the list and she said nothing becuse if i seal them it would void the warranty. I sent photos and was told because drywall was added inside the warranty was void. Even though the windows were leaking from the outside due to poor installation and pictures showing the wholes and open space I am left finding an attorney, replacing drywall, getting rid of mold, and hiring a contractor to properly seal the windows and doors. I was hoping the company would recognize the mistake made by the contractor in the beginning and fix the problem. Contract does say altering voids the contract and it also says "Base Rail Leaks. CCI does not seal under the base of the unit and is not responsible for leaks under the base rail". It doesn't say they dont seal or arent responsible proper installation of the windows and doors. I am requesting that someone seal the windows and doors that were not sealed upon installation.

  Business response

  06/21/2024

  We are aware of the customer concerns as she had also did a ******************** review.

  To be clear, CCI was never advised of any plan to upfit the unit for this purpose. Our buildings are not and never have been rated for any form of occupancy. The buildings are very clearly rated per the plans as storage use only. The building can be upfitted for occupancy but that requires that the customer hire an engineer, architect and contractor to apply for the appropriate permits and submit the appropriate plans to the county to bring the unit up to habitable code. If the customer was misinformed by another party, then we would suggest that those concerns be addressed directly with them. However, all paperwork for this unit clearly shows storage use only. 

  Additionally, I have attached the terms and conditions. It very clearly states in item 2-B that ANY alteration voids all warranties. I have also attached 2 images that were forward that show clearly that this unit has been heavily altered with sheetrock, drop ceilings, etc. This unit has no warranty. We cannot begin to address concerns with the type of alterations made to this unit. 

  We apologize if the customer was misled by another party. We are hopeful that they followed proper procedure for upfitting this structure. Otherwise, this would be a very large violation of the state, county and city regulations. 

  Sincerely,

  *************************

  CCI General Manager

  ************

  *******************************************

  Customer response

  06/21/2024

   I am rejecting this response because:
  The product (windows and doors) were not installed properly and improper installation in new construction is the very core of the problem. The appropriate permits and plans had to be submitted before the building could be delivered and installed. However, the county/ town does not require any codes so violationsare not of any concern. The concern is honoring the improper installation of windows and doors. The contract doesn't state that the windows and doors wouldn't be sealed it says the bottom frame wouldn't be sealed. During the design process of my custom building "storage or garage only" was never mentioned by a representative from ****'s Factory or placed in the paperwork. The photos clearly show the space and holes made during the initial installation of the windows and doors and there is no sealant around the holes or in the spaces around the windows. The company should be responsible for work and the lack of work done by contractors. If the unit was for storage or a garage; hanging a hammer would void the warranty per there contract because that is considered altering the building. The company is responsible for the damage/mis cuts made to the outside of the building during initial installation which caused the leaking due to no sealant around them. The company should care about the quality of there work and the satisfaction of there customers instead of finding reasons to not fix problems that are caused by contractors. Work being done inside the building doesn't affect the structural issues and shouldn't prevent Carolina Carports from fulfilling there obligations to properly install and seal the windows and doors.
  

• Initial Complaint

  05/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The building was incorrectly installed as well as anchored in the ground on 04/30/2024. We paid $12,150. The business is Carolina Carports DBA American Steel Buildings. They were hired and paid to correctly install and anchor down the building. The contractors finished at night and I wasnt able to inspect the final product until the following morning. Upon inspection, I took videos and pictures and sent them to the salesman, *******************, who indicated via text that the building wasnt completed, panels were bent, window trim wasn't correct and asked that I send the information to the install coordinator ******** (no last name given). I sent two emails to ******** and didnt receive any response. I then emailed the general email address listed on Carolina Carport website twice and they as well have not replied. The invoice number is ****** and was installed in ***** by contractor *****************.

  Business response

  05/13/2024

  I am in receipt of the customers concerns. 

  It is my understanding that he has spoken verbally with ******** in scheduling. She has advised that the photos and information have been reviewed in order to generate a service order. She has explained that they will be working on a schedule date and advise in advance. 

  We certainly apologize for any frustrations and assure that we will attend to the concerns noted. 

   

  Sincerely,

  *************************

  CCI General Manager

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a carport from Alans Factory Outlet and paid a deposit. Apparently they then go thru Carolina Carports. Was called by an unknown person from an unknown company to say that delivery / installation would occur on April 15th in the afternoon......stayed home and at 3 pm they called to say they wouldn't make it. They said they'd be out the next week TODAY, April 24th. Yesterday I confirmed with them they are coming and got confirmation via email and text that they would be here today. NOTHING NO ONE SHOWED UP, NO CALL, NO DELIVERY, NO COMMUNICATION, NO ONE HAS ANY ANSWERS OR IS ANSWERING. We will now have to stay home a 3rd day should they ever decide to show up

  Business response

  06/04/2024

  I am in receipt of the customer's concerns. According to our records, the customer was originally scheduled for April 15th. The largest customer on the load failed to get the proper permit and the load was returned. The customer was rescheduled for the 24th. The contractor was running behind and has indicated that he did in fact attempt to contact the customer after office hours to advise that they would arrive on the 25th. The unit was successfully completed on the 25th. Per the contract terms and conditions, CCI is not responsible for unforeseen delays in delivery. 

   

  We currently have this order in house in collections status. We would greatly appreciate the customer paying for their unit in a timely manner. 

  Customer response

  06/19/2024

   I am rejecting this response because:  

  This company has decided to outright lie about this event.  They claim they called me to say that their installation team would not make it and would be there the next day.  COMPLETE LIE, they never called me and in fact I texted them until 9:30 pm.  Attached is the screenshots of my text to them and you can see that they never contacted me and IN FACT RESPONDED THE NEXT MORNING THAT THEY DIDN'T KNOW WHAT HAPPENED OR WHERE THEIR INSTALLER CREW WAS.  

   

  It is also a lie that they called and said they would be there the next day.  We were dressed and headed out the door when the installation team arrived without any notification whatsoever and this caused us to have to miss a 3rd day of working.

   

  Now they claim that my account is in collections.  I was told that I would pay the installers.  They arrived and said that Carolina Carports would contact me for payment.  They did so about a week later and said they would send a payment link.  NEVER RECEIVED IT.

   

  Everything about this company is a lie 

   

  Respectfully submitted,

  *****************************

  
  
  
  

  Business response

  06/19/2024

  We appreciate the customer sharing the information they have on hand. 

  Our NC Headquarters closes at 4pm EST Mon-Thu and at 3pm EST on Friday. The text comes through a voice over IP phone system, this is not a cell phone they are texting so no one would have been available to respond to those texts at that time of night. The morning following those texts, ********, the Texas rep followed up with the ** division and the contractor. She then followed with a call to the customer after learning that the crew was in fact on site installing. The calls that we referenced previously were from the crew, not directly from CCI. 

  The customer has been sent payment links multiple times. Once from ******** and twice from our collections department. It is always possible that those can go to a Spam folder. The payment link will arrive through CardPointe and references Carolina Carports in the subject line. In addition to sending the payment links, the customer spoke with **** in our collections department on 5/16/2024 at 2:10pm. The customer requested another payment link which was again sent. To date, the customer has not paid their bill. I will personally send them another payment link today. 

   

• Initial Complaint

  04/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/18/24, we paid a down payment $2,571.03 & ordered a 20 x 45 metal building from Carolina Carports, Inc. in Dobson, NC. I was incorrect with the measurements in my previous review. The start/finish date told to us did not happen & happened weeks to a month later. Excuses after excuses were made for delays by the ** representative *************************. Once scheduled, the ** representative ******** was told that we would be at work that day & both of our jobs were approximately one (1) hour away. Upon leaving for work that morning, no contractors had arrived. I leave at approximately 7am & my wife at approx. 8am. I received a call at approx. 12pm from a person saying that his crew was at our home, asking were we there. I said no that we were at work. My wife had to take off & drive home to meet them because as he said someone had to be there to tell his crew where & how the building had to be constructed, even though they had the site plans. She missed nearly half a days work. They began the construction at 1:30pm based on photos taken. At this time of the year, it is dark by approximately 6pm. They continued to work by flashlights until after 8pm. They were not at our home when we left for work the next morning either. They finished the building after 8pm the 2nd night working from 6pm until after 8pm by flashlights. I had to complete the walk through inspection after 8pm by flashlight with a person who ****** spoke any English. After the walk through, I found the front door to be catching on the frame & popping every time fully opened & closed. After approximately 30mins working on the door, he said it was fixed. The next morning I found that they had used a side grinder to grind down the side of the door and door frame. This is just one (1) of approximately fifty (50) issues found. I called the contractor as he told us to if we found problems. I have since learned he is not even a contractor with this company & was subcontracted by the contractor. The cost was 40K

  Business response

  04/09/2024

  I am in receipt of the customers concerns. 

  ****'s Factory Outlet is the salesperson, they collect a commission for the sale of each structure. CCI is not directly involved in those transactions. The order is sent to CCI to manufacture. Once the customer is ready for delivery, ********************** gets all the materials ready. The contractor/installer purchases the materials from CCI and provides install. 

  In this case, the customer purchased on 11/18/23. He was installed on 2/5/2024. The retail cost of his unit was $16732.25 plus tax, not $40,000. 

  Each contractor observes their own daily work scheduled, they are not employed by CCI so there is no set time frame. Most crew start as early as daybreak and work until or after dark depending on weather conditions. In this case, this unit is not large enough for a full truck load so this contractor would have had multiple projects in that area at once. 

  After install on 2/5/24, CCI never heard from this customer with any complaints or concerns. He finally contacted on 4/4/24 and spoke with ******, the ** representative. He claimed that he had been speaking with the contractor directly. He never contacted CCI to report any concerns. ****** attempted to get information from the customer in order to issue a service order under the 1 year workmanship warranty. The customer stated that he was contacting his attorney and hung up on ******. She attempted to call back with no returned call. She texted the customer as well letting him know that we need photos of the concerns he is referring to. We cannot issue a service order or know what materials to bring if we have no record of the areas of concern. 

  Since, our management team has attempted to contact the customer by phone, text and email with no returned call. We are happy to work with this regarding any validated concerns, but in order to do so, we need the customer to communicate and cooperate. The customer is still well within this warranty time frame. 

   

  Sincerely,

  *************************

  CCI General Manager

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction date is ******* of 2024 I contracted with Viking Steel to build a barn. The barn was build the week of February 27th. It was finished that same week and all was done per the contract. The issues were as follows:There are 2 vents opening that were not made to the correct size. The vents were on location, so they had the exact measurements. The lean too on the back of the barn started leaking after the first rain. They did not put in the required flashing.The two roll up doors do not work properly. They said I could upgrade, but I want to see if the door can be fixed first.There is a small hole in the roof. I can see daylight through it. New issue.I have been trying to get them to fix it for the past month. ******************** keeps telling me she has a ticket open and is waiting on a date for them to come out. Still waiting for this date.******** (the home office rep) and **** (the salesman) are no longer responding to my request for this to get fixed.I have filed a dispute with the credit card company

  Business response

  04/02/2024

  Good afternoon Mr ************,

  We are so sorry you have had issues with the install of your structure. ****** is the dealer that you ordered through so we are certainly here to help you throughout the process however we are not the manufacture you have a contract with. Viking has not control over their install process not their repair process. The balance due that you have disputed is due to them not VSS. I would be happy to reach out on your behalf to see if I can get any tyoe of update or information. Unfortunately, we are only an independent dealer which matches manufactures to your area and have no say in their scheduling. I have attached a copy of your contract so you can have their contact information. Again, I will be happy to help in any way I can. PLease feel free to call me directly at **************

  Customer response

  04/02/2024

   I am rejecting this response because: I dont need to know who is not responsible for getting the repairs done. I need to know when it will get fixed.  
  
  
  

  Business response

  04/04/2024

  Both CCI and Viking have received a complaint for this customer. 

  The customer did not provide the rough in measurements for the vents. The contractors frame based off the measurements provided by the customer. They do not measure the customers personally purchased items on site. However, we have agreed to reframe. Both CCI and Viking have been in contact with the customer and advised that a service order has been for all concerns. The customer will be contacted 3-5 days in advance of arrival. 

   

  Sincerely,

  *************************

  CCI General Manager

  Customer response

  04/04/2024

   I am rejecting this response because:

  The customer did not provide the rough in measurements for the vents.   True
  The contractors frame based off the measurements provided by the customer.  False

  I was never told that they would not take the measurements off the actual vents.

  They do not measure the customers personally purchased items on site.  False

  They did take the measurements off the vents on site and never said that was a problem or issue.

  I will provide the measurements for the vents.
  

  A date of April 16th has been set for the repair of the Lean too, roll up doors, vents and hole in the roof.

  I am good with putting this on hold until after the 16th of April.
  
  
  

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company was scheduled to install 40x30 shop on 3 November 2023. They had not shown so I called at 1430 and 1530. The company assured me the installers would be there that day. Needless to say, they did not show until 9am on 4 November. They spent until 11pm installing on 4 November. It was obviously very dark when they finished. Had to inspect as best I could by flashlight... In the coming days, I noticed several issues but it rained and every single seam in the building leaked. I sealed the bottom of the shop at the slab, around the doors, and around the windows. However, they all still leak. The windows themselves are not sealed and they hold water. Several places exist where screws were removed, including the roof. Water obviously pours into these holes when it rains. There are sheets that are not even attached. A couple of places have empty holes that don't make any sense, specifically in the corners. Every single seam leaks when it rains, without fail; especially the windows There are also rows of screws missing that should be installed. I have emailed the company; 11, 13, and 14 November 2023, and i have called more times than I can count. However, they have refused to return contact. Had I known this was the "kia" of metal buildings, I would have taken my business to someone else. I did not use them because I needed to save a dollar. I trusted they would do the right thing. However, they have fallen very short of that. I have given them three months to respond but I have not received an email or voicemail from them concerning these issues.

  Business response

  02/01/2024

  I am in receipt of the customers concerns. 

  To be clear, our AL representative has received no communication by phone or email from this customer. I have accessed all calls from this phone number and this phone number has never called our system since the date of install. Perhaps the customer has been attempting to contact the dealer who sold the unit. 

  Had CCI been made aware, we would request photos of the unit and areas of concern. This is to confirm concerns and determine whether a warranty breach has been made through alteration. Once that review is complete we would issue a service order. We have not had that opportunity. 

  In terms of the customers concerns, leaks under the base are common if the customer fails to pour a drop down on their concrete foundation. The contract specifically states that CCI is not responsible for leaks under the base. The screws holes in the tubing are likely the stabilizing braces used during install which are subsequently removed. I would be unable to determine that for sure without photos. The other leak concerns were are happy to address if the customer has not voided their warranty. 

  While we appreciate the customer's evaluation of the company, our 80,000 customers per year would likely disagree. 

  The customer will be contact by Lindsey today, our AL representative. Her email is [email protected].

   

  Sincerely,

  Heather *****

  Carolina Carports, General Manager

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I ordered my metal shed from ***** ******* and shed and they contracted the work to ***** ******** ******* and shed. They came out on November 7,2023 and they built my metal shed. On November 8, it rained and water was everywhere when I went into my shed and water was everywhere. I called them and they said send them some pictures. They schedule their crew to come back out on November 28, they didn't show up. Then they said they would be out on November 29, they didn't show up. Then they said they would come on November 30, they still didn't show up. I told them they could come get this shed. They said that's not a option. They schedule another appointment for December 14, they didn't show up. They are giving me the runaround. My shed is crooked and the roll up door is not locking properly. The side are not even and side are jagged. The shed is leaking from the top and bottom. They don't want to make it right or give me my money back. I need help in this matter. Thank you

  Business response

  12/18/2023

  I am in receipt of the customers concerns. 

  I have taken the opportunity to review the concerns. This customers concrete is both out of level and out of square. The customer was advised of this by the contractor upon arrival. The concrete is also larger than the unit is various areas. This allows water to hit the concrete and run under the baserail. This is a concern which is addressed in our contract terms, conditions and warranties. It specifically states that CCI is not responsible for base leaks. We cannot take on responsibility for the work of a foundation contractor. Foundations can be poured in a manner which prevent base leaks, however, that is not what took place with this particular foundation. 

  The contractor was originally scheduled for Nov. 28th to inspect the unit, replace a couple panels and check for leaks. The contractor was unable to work that route due to weather. The customers was notified by our ** division through voicemail. 

  The contract did arrive last Friday. They addressed the panels and door latch concerns. The customer claims that the contractor never touched the unit, however, the contractor was able to provide photos showing that the areas of concern were addressed. The only remaining issue is the customer's foundation which is nothing that we can assist with. At this time, the customer would need to touch base with her concrete person or seal the base area. 

  Sincerely,

  Heather S****

  CCI General Manager

  ************* **** ****

  Customer response

  12/18/2023

   I am rejecting this response because:  

  The contractor came out and informed me that building needed to be redone. The building is crook it and uneven. It not just coming in at the foundation. It coming in from the wall and roof. They don't want to take any responsibility for the way the shed was put up. The roll up door want even lock because the structure is not level. We put the level down and say that when they came out. The company has just took my money and don't want to make this problem right. ***** ******* has returned my money. I  have asked Carolina Carport if this shed can't be fix to come get it and return my money.  They don't want to help at all.

  Please help me in this matter. 

  Thank you 

  ******** ***** 

  
  
  
  

  Business response

  12/18/2023

  We have photos that clearly show the concrete being both out of level and unsquare. This is evidenced by the fact that the back corner of the unit is flush with the cement and neither of the front 2 corners are, with different measurements on each side. The concrete was poured at a wedge and is larger than the unit itself. The blueprints clearly show the concrete being exact to the building base with a turn down so that water does not back up into the building. This is not how the concrete was poured. Furthermore, you cannot use a standard level to check the levelness or squareness of concrete. A standard level only checks the levelness within the span of the level itself. You would need to pull a string level. 

  I have attached the foundation suggestions. A**in, we cannot take responsibility for foundation failures. This information is extracted directly from the blueprints. 

  Customer response

  12/18/2023

   I am rejecting this response because:
  
  I didn't see any response.  I  need for them to correct my metal shed or refund my money back. 

  Customer response

  12/19/2023

   I am rejecting this response because:

   

  I have just seen their response.  They did not
  Address any issues when they came out .The rollup door is not locking and no panels was charged out. All was done is that the crew said they would come back and take the structure down. The manager is coming up with something else. They don't want to take any responsibility for my shed not being correctly done. This company has bad reviews on the internet stating similar problems with this company taking advantage of customers. I plan to do whatever I got to do to make them accountable for their actions in building this shed.

   

  
  
  

  
  

  Business response

  01/08/2024

  There were no replacement parts needed in order to make correction on site. The contractor trimmed the panels back which are being impacted by the foundational issues. They also adjusted the **rage door which is also being impacted by the unlevel foundation. They demonstrated that the door was working properly prior to leaving the site. The customer has been adamant that she wants the unit removed and returned. These units are site built construction. There is no return policy. The customer, per contract terms, is 100% responsible for the foundation. In this case, this is a foundation issue. The foundation is both out of square and out of level. The customer has disputed her card. At this time, CCI will move forward with collections proceedings a**inst the client where we will seek the balance of the unit, interest, penalties, liens and/or judgement.  

  Customer response

  01/18/2024

   I am rejecting this response because:
  
  

  Hi, Mrs ****, 

  I had another company to come out and look at the shed. The shed was poorly constructed. They don't want to repair or replace. They don't want to refund my money. The shed is supposed to be under warranty and they don't want to do nothing but take customer money and do fraudulent work. The company supervisor's are rude and doesn't feel the need to discuss or repair any complaints or issues I'm have. 

  My problem has not been resolved. This is the worse company I ever dealt with. 

   

  Mrs ****, Caroline carport is saying something wrong with the foundation. If the foundation wasn't right why would they construct a shed on the foundation if they couldn't properly construct the shed. They are coming up with all kind of excuses not to correct the mess they made in my yard. 

   

  Mrs. ****, one more thing. I wanted to know why the shed is leaking from the top and sides.  

  Some of the siding are coming loose.  The door is still not properly locking and uneven. I  sent you the finding from the other contractor that I had to out and  look at the shed.

  Thanks a**in 

  ******** ***** 

   

  
  

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