Customer ReviewsforAdwerx, Inc.

Where to start? They put my card on an auto pay without my authorization after 11 of 12 payments on my contract. I am now working with my bank to block them after seeing other reviews of them charging after the contract was complete. One review on here shows they refunded 1 payment out of multiple they collected. My wife was diagnosed with breast cancer last year and I had told the rep that I was glad our campaign was coming to an end to be able to keep extra money in our accounts just in case the medical bills were high. The rep never said that I needed to hurry up to cancel our campaign with it having an auto renew for the same contract length that we were currently in. Unfortunately the original contract was a year and when I asked her about the auto-renew once it renewed I was told if I didn't pay it we would face collections and our credit would be hit with going against a contract. This was also coupled with months of multiple emails before our original year contract ending of us complaint that adwerx did not bring any clients or value to our company. We are now two years in with this worthless company equalling $32400. If you ask them why you haven't received 1 lead they will tell you that they are not a lead company but a brand recognition company. At $32400 in brand recognition your money is wasted if you don't receive calls. Next after being held captive by adwerx for an additional 12 months I have requested calls from their legal department with no response. The rep was fired after months into my current contract without a new rep calling me. They still cc *********** on my invoices even though they were fired. I only found out they were fired after emails asking to fix my account. My ads were messed up for months without any compensation to fix them. Literally nothing good to say about this company. Adwerx responds to every complaint on here to keep their rating of A+ on BBB which makes the A+ rating for this company a joke.

Hi ****,We are sorry that you feel that this issue is unresolved. We value our relationships and want our customers to have an unparalleled experience with our services. As part of our commitment to transparency, our contract terms and notification requirements are clearly stated in the master services agreement you signed and were provided to you at the time of purchase.As we explained today your contract has now ended and you are paid in full and will no longer be charged for services. We can be reached at ************ if you'd like to talk further. Thank you!

I am a very busy ad manager for a small real estate firm. After a brief phone conversation with the sales rep I determined the product was not a good fit for our firm, and shared this with him. He proceeded to call each agent, saying that I told him too, implying my approval and endorsement. Not ok Adwerx. I have contacted my Agents with a warning to avoid any contact with Adwerx and it's representatives.

Hi ****,Thank you for raising this concern and bringing it to our attention. We have taken steps to rectify this situation and will not contact your agents further.Thank you,Adwerx

Horrible customer service. Once they had my contract and money, I was left on an island. Not able to make changes to my ad campaigns and no support except through email. I have been trying for months to cancel my contract to no avail.

Hi ***, We apologize that we did not meet your expectations. As discussed with our customer support team last week, we have stopped payments and cancelled your contract. We are working on new ad updates for you that will be ready soon, and appreciate you giving us a chance to support you in your final few months with us.

Very dishonest service. I kept getting spam mail from them saying how fast and excellent their service was only to find out that it was a false statement or a bait and switch tactic. I paid for a one-week ad and almost 10 days later they still had not published the ad but did take my money and the funny part is they blamed FB...really guys? aren't you the experts? Please read all the reviews, including the ****** reviews, and don't throw your money away as they were there to catch it.

Hi *******, We were sorry to learn that you did not have the positive experience we strive to provide. According to our records, the link entered into your campaign too many extra utm parameters and was therefore too long for ********. Our engineering team shortened it up and submitted it for approval again for you. At that point, we are not able to make the ad live until ******** approves it. This was the reason it would have been stuck in Pending Approval for that long, but once we fixed that for you, it was up and running that same day. We hope that you consider using our digital advertising services again in the future. Our team of digital consultants would be happy to strategize with you on how to be most impactful with Adwerx in the future. Please feel free to call a member of our customer service team at ************.

Bad experience! They fell if they email you they have a right to charge your credit card and just automatically renewed so they would more money off a client. Refused to give me my money back and said they sent an email and charged away. Never received any leads from trying them for 3 months and they just automatically enrolled me for another 3 months and charged me almost $1800 for a services I did not agree to.

Hi *****,

We're sorry to hear of your disappointment with our services. As a company that specializes in digital brand advertising, we like to be clear that we are not a lead generation service. Brand advertising is an excellent way to enhance lead generation activities, but it should not be considered a substitute.

Our standard policy is that we offer account credit for our products and services if you cancel after your campaign renews. This is our policy because we make a commitment to our advertising partners for the length of your campaign. Our Terms & Conditions are readily available prior to purchase and several written notices are sent prior to campaign renewal so you have an opportunity to cancel your campaign ahead of the renewal date.

We hope that you consider using our digital advertising services again in the future. Our team of digital consultants would be happy to strategize with you on how it can be most impactful for your business. Please feel free to call a member of our customer service team at ************.

I did not renew anything with your company as you stated above. I tried your services for 3 months and spend almost $2000.00. No one expected lead generation as you stated above. Your terms and conditions does not state you will automatically renew and by sending an email it is considered autorization to renew.
Sending a client 3 emails a day every day, I did not read them and by sending an email does not give you the right to just charge away on my credit card.
I wasn't interested in renewing services so why would I want an $1800 credit with your company. This is fraudalent behavior in my eyes and very sad that is the way your company choices to make money instead of with happy custmoers that like to renew.