ComplaintsforPrecision Tune Auto Care #55-03

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 8th, 2022, I took my car to Precision Tune located at **** * ***** ******** *** ** for a routine oil change and tire rotation. I received a call saying that everything was fine with my car but that the front trim somehow came off when they were shutting the hood. The front trim was completely fine before taking the car in. This is the case because the front trim that came off couldn't even be reattached and thus would have fallen off the car had it been damaged before going to the Precision Tune Auto Care center at **** * ***** ******** *** ** location. I asked the manager, *****, if they were going to fix it or glue it back on and he stated no. He handed me the broken piece and attempted to blame the piece for breaking despite the piece being fine when going in. He also refused any discounts or coupons despite damaging my vehicle. I am utterly and thoroughly upset as my car was perfectly fine before going into Precision Tune but left with a very visible issue. The piece looks as if it broke because the hood was slammed exceptionally hard. Customer Service was rude and ***** and the man behind the counter seemed to almost smirk as they talked to me and my witness as if we were children. This was my first time ever using Precision Tune and it will certainly be my last.

  Business response

  12/09/2022

  Good afternoon Ms. *****,

  We certainly apologize for any trouble that you had with your vehicle and any misunderstanding with *****. However; after reviewing the video recording of the service performed on your vehicle we see only that the work was performed normally. There was not any "slamming of the hood". When you authorize the work to be performed on your vehicle, you authorize us to operate your vehicle in a normal manner to complete the services that you would like for us to perform. For example if in performing a state inspection we turn on the lighting to make sure that it is operating and while the head lights are on, one of the lights blows it. That would not be our fault. In the same fashion, we have to open and close the hood in order to change the engine oil. The grill is made of plastic and plastic gets brittle over time from the heat of the sun and the engine. In respect of you as our customer, if you will pay for the part, then we will install the part no charge.

  Sincerely,

  ***** and *****

• Initial Complaint

  06/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to this location to get an oil change that was $62 on April 1, 2022. The desk rep told me that my car would take 6 qts of oil and I told him that I have never been told that my car needed 6 qts of oil in the 8 years of me having my car. He told me he would tell the guy who was doing my oil change and he would let me know if it was 5 or 6 qts. The guy pulls my car in and tells me that it's only 5 qts of oil and proceeds to do oil change and 21 point inspection. He then comes back and tells me I need an air filter for $17. I said ok and he "completes" the oil change and filter change and brings my car out and I pay. Fast forward 2 months later, my car starts making a rattling/knocking noise under the hood. I call a mechanic and he asks if I have oil in my car and I said I should since I recently got an oil change and my oil percentage in my car shows 55%. He looks at my oil and there is ABSOLUTELY NO oil on the dip stick. He advised me to put 3-4 qts of oil in the car to see if the noise would subside. I put the oil in and the noise did not go away. He immediately said it was my engine and I would need a replacement. I went to the shop and talked to the manager and he pointed me to the co-owner. The co-owner basically told me that I had a leak or it burned off. I asked him how could the oil just burn off that quickly in 2 months, and that I have been 6 months before prior to getting this oil change and still had oil in my car and no noises. He ******* what could burn oil off in my car and proceeded to tell me that that was customer experiences, but could not give me his expert advice in his ownership and field of work. I then asked him for a solution and he said that "you (meaning ME) would have to pay for a rebuilt engine. Nothing adds up. I did not go over the mileage or date before it was time to get an oil change. I have not seen any oil spots. I work from home so I have only put about 400 miles on my car. My oil notification nor red light came on.

  Business response

  06/28/2022

  Ms. ****** did indeed come in for an oil change and tire rotation on 4/1/2022 at 169354 miles. The tires were worn out so we did not rotate the tires and reduced the price of the ticket to reflect the oil change only. We advised her about the tires and that the engine air filter was dirty. She asked us to go ahead and replace it. Ms. ****** came to the shop on 6/27/2022 and advised us that after hearing her engine making noise she went to two different mechanics who told her that she needed an engine and that there was a bit over 173000 miles on the vehicle. We told her that if that was true that there were no external oil leaks and 3 quarts of oil was missing from the vehicle it would in fact have to have burned off. We advised her that it could burn off due to carbon build up in the combustion chamber, PCV system failure or internal engine wear and tear. We did show her that there are numerous complaints on that engine where customers have experienced the same problem and the manufacturer knows about it, but literally has not done much of anything. The answer to her complaint lies within her statements to us. First, there are no oil leaks related to us changing the oil. Second, it has been over 3000 miles since we changed the oil. If we had put insufficient oil in the car then she would have had problems in the first 10 miles. We commiserate with the difficulty that she is going through, but we correctly performed the oil change that we were paid to do. The probable fact that she now has an engine problem is not due to our oil change, but an internal problem with the engine. It is also up to the driver of a vehicle to verify it's safety and ability to operate prior to driving on the road for the safety of all motorists. (See original owners manual) We have not inspected the vehicle since her complaint, so we can not testify to the validity of her complaint. At this time we do not see any responsibility for Ms. ****** engine. 

• Initial Complaint

  09/27/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 9/25/21 I took my wife's ***************** 300 into Precision tune to get an oil change. When picking up the vehicle we noticed the windshield had a large crack beginning at the top and going halfway down. After talking ***** ********, the Co-owner, he informed us it likely happened in the parking lot just after the oil change and it is not his responsibility. We spent $150 on an oil change, and now he is telling us we need to pay over $400 to replace the window that was broken while they were changing the oil. After asking if he would pay at least half he informed us it is our problem, not his. Our invoice number was ****** and my name is **** ********* (************)

  Business response

  10/05/2021

  Business Response /* (1000, 5, 2021/09/27) */ Customer brought this vehicle in for an oil change. He is complaining that his windshield is cracked after the service. His wife watched the video of us changing the oil on his vehicle. At no time during the service did we ever touch the windshield.

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