ComplaintsforBell + Howell Company
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had purchase a bionic solar light from amazon and the item is now damaged i spoke with someone at bell and howell on feb 29 2024 they took down my information they needed a picture of the item and order number was told what was wrong with it . I was told by a rep that i didnt have to send the original product back there just going to replace it. I waited around for the warranty department to contact me back now there telling me i have to send the original back . First off i dont have a box and second why would i want to take that out of dirt and try to buy a box they never said anything in there warranty about this i feel its unfair not business . If I gave you all the information i shouldnt have to go through all of this I have well im being told 5 years warranty on the box it says 10 . Amazon.com order number: 112-3107877-1470668 Order Total: $32.04Initial Complaint
07/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 10/5/21 I ordered the Bell and Howell Bionic floodlight. When received one of the lights didn't work. Filed a request for a new one. No response. As of last week the second light no longer works. I tried in the past to contact Bell and Howell by phone (no answer) and email, no reply. Order #****************** Confirmation #******** Mastercard payment.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.