ComplaintsforTrophy Smiles Of Durham
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I want to get compensated for leaving my root canal open..I'm in pain and will be in pain the rest of my lifeBusiness response
07/25/2024
We identified the need for Root Canal treatment on this patients tooth but did not initiate treatment. This patient was told that she would be referred to a endo specialist but we were not able to find one in-network with her insurance. We are not liable for treatment we have not conducted.
Customer response
07/30/2024
Complaint: 22040282
I am rejecting this response because:
It's not true...ma'am on my behalf my brother *********************** will be helping me with this complaint because he's more illiterate than I am!
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.