Business ProfileforTriangle Gasworks

I hired this company to fix a gas leak coming from my gas fireplace. They came out after we initially contacted them for a service visit and identified that we had a leaking fireplace valve. After the initial visit, it took 2 weeks of contacting them to get them to come out and do the valve replacement. They came out and did the work and all seemed to be okay. We tested the fireplace the next day and it was making a strange sound for several minutes after running and the fireplace was extremely loud as it ran. The company gave us a one month warranty with the work, so we called them immediately and left a voicemail. It has been a week of continuing to call and leave voicemails and we still haven't heard from them. Today, we returned home from running errands today to the smell of gas again. Our gas company came out and turned off the gas. While the gas company was here, we were chatting about the recent work we had done. The technician showed me that he was 100% certain the valve they replaced on the fireplace was used (and also showed me what a new one should look like from his truck). The leak was coming from two places on the valve they replaced for our previous one -- a leak from both the front and back of the piece. He also told us that we would have an issue with sounds from the fireplace because they hadn't changed out the embers or sand, even though any half-reputable company would do that in the cost of the repair. The cost of the repair they're trying to charge us is $550, and that includes a $225 charge for a brand-new valve. Brand new valves run for $130 on amazon, but they still opted to cut corners and use a used and faulty piece that could have hurt myself and my family. I am extremely displeased with the service and deception, and hope that this company and their practices are immediately examined by BBB. I will NOT be paying them a *****. If they chose to continue to try to collect after essentially doing zero work, I will pursue legal recourse against them.