Customer ReviewsforAlternative Aire, Inc.

This company was hired to fix a few small issues. Sent us an estimate. Then sent us a bill telling me work was completed.
When I went under the house to check they did none of the work. After leaving numerous emails and phone calls the owner ***** refused to call me instead he sends me a bill for 2 6" runs that he says he installed but come to find out they never completed installing them just left them laying in the dirt and left his trash in my crawl space. Thank God we found this scammer before paying him for work he never did or completed, and he damaged a bathroom floor, over $635 in damage. Don't call this company unless you want your pants pulled down around your ankle's. Wanted to replace a relay when it was ok $260 for a $45 relay that didn't need to be replaced anyway. How is this man in business. How many people did he get money from for work he never did. Shame all my other contractors were awesome.

This homeowner was managing this job from 1000 miles away. They accused us of removing a supply that was removed by another trade. With all the confusion my crew found the supply laying in the crawl space and thought it was part of the repairs. We cut a new boot into an unfinished floor. The homeowner got mad, was extremely belligerent to my office staff, and told us we were not allowed to come back. We can't finish anything if we are not allowed on site. We sent an invoice for the work that was done, but the homeowner refuses to pay and is trying to damage our reputation by filing complaints and bad reviews everywhere they can. We were supposed to do a couple of other things and were not able. The flex was left hanging temporarily because it would block all access to the rear of the crawl when strapped and we were going to strap them up as we finished. There were too many trades working on top of each other at the time. This could have been easily taken care of, but they were looking for someone to blame. We absolutely adjusted the invoice and we do not charge anyone for work not completed. If they knew what they were doing they would have scheduled trades in the proper order so people are not working on top of each other. If that had been done we would have been able to finish everything in one trip, and would not have had to leave straps off for access to the back. It amazes me because the only people that ever file complaints like this are the ones too cheap to pay their bills and to ignorant to listen. The bottom line is that Alt Aire did some work and we have not been paid for anything. If a homeowner refuses to pay an invoice who is scamming who? The floor fell apart due to moisture damage, leftover from the structural repair that lead to the supply being removed by another trade. We have over 500 5-star reviews online, we don't rip anyone off. There are reasons for everything but we can't make anyone listen. This person is upset and retaliating and does not want to spend the money needed to bring the system up to code. Instead of allowing us to explain and work with them to resolve their issues, they are stealing from us and trying to hurt our reputation. We have material and labor in the repair, we were not allowed to finish, they tried to back charge us the amount of our invoice for a piece of plywood 3" x 16" that fell out because it was bad. They inflated the cost of the floor repair again in their review. Things happen sometimes. If Alt Aire causes damage we take care of it. It was an unfinished floor with subfloor repair due to rot. If the repair did cost that much it was because of pre-existing damage to the sub-floor. If we caused the damage they are accusing us of doing we would cover it. The problem is they are lying and won't let us back to even look at it. My people tell me a completely different story. Regardless of what they say, it is us, the contractor that has not been paid. If we did something wrong, let us fix it. Instead, they threaten us, try to hurt us, and prevent us from doing anything to reasonably solve their issue.

I have photographs, videos and voice recordings of your workers and there language saying things like, "*******, I'm gonna do it this way if she don't like it, ******** too". Referring to my family member. So yeah this company should be banned from doing business in NC I wonder how many other customers they billed saying the work was done and in fact the work wasn't done and those people paid. Be another story if I paid this idiot and found out they did none of the work. I have copies of the bill he sent me saying the work was done and when I caught them they came back out and did one thing on the original estimate that was done wrong anyway and tried to bill me again. Good luck with that.

If we did something that was wrong let us fix it. You have not provided me with any pictures. We were not finished and I totally agree that it looked that way. There were lots of trades on site, if we strapped everything up they would not have access and the new flex would have been damaged. I was out of the country when some of this happened and I can't tell you I am happy with how this went down. I have some pictures from 4/14 and I know the flex duct needed to be strapped up. We can not fix anything if we are not allowed back. I really have no problem making this right, and if that means redoing the two flex runs properly so be it. I have no pictures of the bathroom floor, and we really did try to help because the supply was missing. Yes, my people should have said something first, but there was confusion. If fixing the flex and voiding our invoice makes things right I have no problem doing that, but I can not work off of information I do not have. Send me the pictures you have. If we screwed up this bad I will void the invoice. We do not scam people or rip them off, however, mistakes can and do happen. If so, all we can do is fix it. My office did not know how to react to this and was afraid to call me because I was out of the country. If that had not been the case much of this would not have happened. If we did something wrong we should fix it. If we can't make it right then being fair does mean voiding the invoice. I don't think you should have to pay for bad work, that is not fair. I understand you are upset, and no doubt this was a repair gone wrong. Making mistakes does not mean we are trying to scam you. We certainly are not making any money on this... You have my email. I wrote you a long message explaining what I knew and what I got in return from you was aggression which makes it difficult for anyone to get to a resolution. I don't have your pictures and i can't work off of information I don't have. Invoices go out automatically in our system. Even if you paid an invoice that charged you too much I would have refunded you if i found out. The biggest mistake we made was not quoting a full duct replacement instead of repair, and for the repair, we should have gone in after all the other work was done so we could strap everything up properly. I do agree that we did not finish the duct repair as we should have. There are circumstances in terms of why, and communication failed in terms of understanding we needed to go back to strap things up and do things like the condensate pump. If I had been aware of any of this it would have been fixed. If I had been in the country my crew would have called and I could have provided better guidance and communication. I am not happy with how this turned out either. But making mistakes does not mean there was intent to do anyone harm. I would like the opportunity to correct this. I will be fair if given the chance. Things did not go as planned, no doubt. All I can do is try to fix our mistake and I can't do that if we are not allowed on-site and have little info to go on. We don't live in a perfect world and sometimes things go wrong. All anyone can do when made aware of a problem is fix it. By the time I was made aware everyone was too upset for that to happen easily. I apologize for that. It never should have become this mess. There is a big difference between making a mistake and having communication break down and actively trying to rip someone off. We are fair, we are human, and things don't always go as planned. We did not try to rip you off and given the cost of the repair there is not enough money to even consider something like that. We have been back several times, many because there were too many people in the way for us to work and because of that we would not make money on this even if we did get paid. So you thinking we are trying to scam you is completely off base. Being upset because of how this worked out is another story, and I understand part of that. You deserve for the work to be done properly before you pay any invoice, we deserve to get paid when we are done. I think we can agree on that. I have said that from the beginning, but I did not get back until the 18th and I can't do anything about an issue I am not aware of. Instead of this back and forth, what can we do to fix this? You do have some valid complaints that should have been addressed better than they were. I can not address issues that I am not aware of. This is not typical of what we do. I do know we found more issues than found when we first looked at this and that led to a lot of confusion. I can't undo anything, I wish I could. All we can do is try to fix it and we can't do that if we can't come back. If you send me your pictures so I can have a better idea of what you saw it may make a good case to void the invoice for you. If that is the fair thing to do then so be it.