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ComplaintsforCeleste Love Company
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Re: Order #*****. A "Soulmate" necklace and earrings were ordered on 12/18/2023 by ***************************. The necklace arrived 01/02/2024. The earrings never arrived. ************************************ have both emailed and called the company and they refuse to resolve this matter. We received an email on 01/02/2024 stating "SOME items in your order have been delivered". If we can't have the earrings, then we should get a refund of $39.90. ****** also purchased a "Package Protection" for $4.98 which the company claims is for loss, theft, and damage, but they refuse to answer us.Initial Complaint
01/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
They shipped me the incorrect Message Card. It was supposed to say, "Love, Dad". But they shipped me a Message Card that says, "Love, Mom". I have been after them for several weeks now, without any positive results or positive responses. My Daughter will having surgery in 1 week and I would like to present her with this COMPLETE GIFT.Order# ***** Thank you in Advance for your Assistance, *******************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.