ComplaintsforDanny's Lawn Care Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We paid a total of $800 over the course of 4 months (May-August 2022), which was supposed to include yard maintenance (mowing, trimming, clipping bushes), mulching, weeding the garden, and removal of debris resulting from said services. Our lawn was mowed a total of 5 times. Never received mulching or weeding services, and always had to call back to have them remove debris. We tried asking for performance of promised services and/or a partial refund, and eventually received zero contact from the business. The pictures included are screenshots from a video taken in August to prove why we chose to terminate the contract in August.Business response
01/09/2023
Going too fix the issue it was my bad we mechanical issue I did tell them I would put mulch out no charge Ilost track of time will do aeration on yard this spring & mulching next week I’m sorry for the big delay I will make it up to the customer for sureCustomer response
01/13/2023
Complaint: ********
I am rejecting this response because:We asked repeatedly for services to be rendered. The business owner has not reached out to schedule this or any other service. A partial refund is what we are seeking. If one will not be issued, we want to ensure other consumers are aware of this business's practices.
Sincerely,
***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.