ComplaintsforWake Toxicology
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Complaint Details
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Initial Complaint
12/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We went to Wake Toxicology on Dec. 24 at 11:00. We had confirmation emails to get tested for travel visa. They were out of antigen tests when we got there so told us that we could get the PCR and have rapid results in 5-7 hours. We had to pay $100 per person for our family of 4. Eleven hours later we got 3/4 results back. I called later that night to find out where my daughter, Emery's results were and was told that we would have results by midnight. Well, we did not get any results and it is now Sunday! We had to scramble and I tried everything Christmas Day to secure a test elsewhere. I also continued to call, email and ** message Wake Toxicology. I have gotten no response and unable to reach anybody. One of the email addresses doesn't even work. We are beyond frustrated and feel scammed. I don't want anyone else to have to deal with this and I feel that we deserve our $ back. We ended up paying for a test today somewhere else and got them within 20 minutes. Please help.Business response
01/04/2022
Business Response /* (1000, 5, 2021/12/27) */ There is no reason to complain for COVID test taken They have option to go for express service if they need it urgent Free testing taking longer due to rise in cases and demand fir testing. We told everyone it takes up to 3 business days If they have wrong information, we apologies fir that They have give samples at a location that takes even longer for recovering to testing Consider holidays, there is no delay on our side
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.