Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership in September. At that time I was assured the tag which I paid for would be filed with ******. I was told it could take 60 days. I contacted the dealership 45 days later to ensure it had been requested and was confirmed it was. I contacted the dealership again a month later as I had now contacted ****** twice and they had no record of the rage having been requested. I received a forward from the dealerships titling department indicating they have no clear title to request the tag for me or title to issue to my lien holder. The lien holder requires this in a timely fashion and I now have a car I cant drive as it has no valid tag. Ive contacted the person in the titling department via email as well, no response as of this date.

• Initial Complaint

  Date:10/31/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife ******* **** and I purchased a 2018 Honda CRV from Southpoint Honda on June 26, 2024 for $19,300. Included in that is a $900 processing fee to get us title and tags. We have yet to receive the Title for this vehicle. Its been over 4 months now. Southpoint Honda admitted fault (which I have evidence of) that they incorrectly filed the Title Application with having a Lien on it. We paid cash with cashiers check and had NO financing for this vehicle. Southpoint Honda has put very little effort into resolving this issue. They just keep telling me to wait and wait. I have had to call DMV and Honda many times to seek resolution. My wife and I just want our title as this is our proof of ownership and believe we should be refunded the $900 processing fee as they failed to process that paperwork correctly. They have caused us emotional stress and have ignited arguments between my wife and I damaging our marriage. They have waisted my time for over 4 months now.

• Initial Complaint

  Date:09/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need your help resolving a customer service issue at ******************** in *******, ***************I purchased a 2024 ****** Prius XLE AWD from the dealership on August 27, 2024. I am moving to ****** in two weeks and taking this vehicle with me, but my title/registration still has not been processed by the dealership. I cannot ship this vehicle without the appropriate title/registration paperwork. Additionally, my temporary tag has expired. I contacted the dealership sales manager and dealership manager over a week ago. Still, no solutions have been presented, and I am now driving with expired temporary tags on this vehicle, and now I have to rearrange an international move. The customer service I have received from this dealership has been lackluster and underwhelming (except for the salesperson ***** ****). I desperately need some help.Our Core Values We believe people are the keys to our success.We are all responsible for the reputation and prosperity of the Company and each other.We build trusting and lasting relationships.We humbly strive to improve and win.

  Business Response

  Date: 09/27/2024

  As the Controller of the dealership, I was made aware of this complaint today.  This vehicle since it is being registered out of state, was being handled by a third-party company VITU.  They had requested further documentation and proof of lien, which we submitted however we cannot overnight paperwork until approval is received.  I pulled this paperwork back today from VITU and overnighted to a Georgia dealership for processing.  The customer has been issued a valid tag today which will be overnighted, that is good through the time frame to get his processed.  The Georgia dealer will be receiving the paperwork via ***** Monday morning.  It will take 7-10 days for processing.  I will be the contact person for the customer and will update when the paperwork is received Monday and when it is completed.  Once completed I will get the information to overnight the GA tag directly to him via ***** overnight.  Should you need any further information or assistance I can be reached via email at ************************ or via phone at ************.  Thanks

  Sincerely,

  ******* ********

  Customer Answer

  Date: 09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday October 16 had my Honda accord delivered to south point Honda 730am ****** was the guy I HAVE talked to the whole time he my car service was for gear shift button I was told by him the price 99 labor ****** pairs he called back told me in needed ******* dollar of work to my car I said NO JUST FIX THE BUTTON HE WENT TO SAY THE *** NEEDS THIS AND THAT AGAIN I REFUSED ,HE CALLED BACK TWO DAY LATER THE Part we ordered was broken and we have to order it again this is Wednesday your car needs a lot of work my machine said your car needs serious work other than what you asking for it want start it needs a lot of work I asked what do I do I can't afford it I ONLY have three hundred dollars I'm on disability and oi had to get a loan because I'm on a fixed income.I drive my car back and forth to my doctors appointment I can't afford the others repairs and maintenance I need my car and nobody will help me please help

  Business Response

  Date: 10/20/2023

  We are reaching to ******* to get this handled for her. 

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car from Southpoint at the end of December and were forced into a extended warranty and gap insurance that we did not want. The sales man was very aggressive and we agreed to these terms under the pretense that we could cancel at any time and it would be easy to do so. Over the course of 6 months I have called 27 times, visited in person (over an hour each time) 6 times, and sent countless emails. I have received no response from my emails and phone calls. I was finally able to resolve the extended warranty but we are still trying to cancel the gap insurance. To this end, I have met in person twice and called numerous times. I have been told repeatedly that someone will get back to me but its been about a month and we cant get anyone to actually resolve the issue. We are also still waiting on a second key and were told if we lose the only key the car would become undriveable. We have engaged a lawyer and have also contacted the Attorney General to file a Consumer Complaint.

  Business Response

  Date: 06/22/2023

  We are working on fixing the vehicle and getting a loaner for the customer. We paid for an amount of the original repair and the second repair will be free. 

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20219802
  
  I am rejecting this response because:

  We did not get a repair and dont need a loaner. I am not sure what this response is in reference too. We are waiting on a check back from gap insurance vendor NBS #***********. We were told a check was sent to Southpoint 4/27. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/23/2023

  A check was never received from TWS however I have pulled in their system that you have cancelled this product.  I will cut check today in the amount of $908.94 and forward overnight to your lienholder.  This may take a week for them to apply but if you have any questions or would like me to check if they have deposited check, please contact me at ************.  Thanks

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20219802
  
  I am rejecting this response because:

  Respectfully, TWS doesnt hold the gap insurance it was through NAS (see logo on attachment). The gap amount that was paid out was $950 and NAS verified it showed up on your books last month. Their customer service number is **********. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/26/2023

   
  Complaint: ********
  
  I am rejecting this response because:Regarding complaint #********. Southpoint Honda offered an amount that was lower than it should have been. We saw that the complaint was closed but when we called the number it went to a voicemail and we have not received a call back. We have called the business a dozen times already regarding this matter.
  Sincerely,
  
  *********************

  Business Response

  Date: 06/26/2023

  NAS is owned and sold through Total Warranty Solutions as you will see on the bottom of the warranty.  Total warranty solutions is TWS.  I have snipped the print out of the cancellation stating the amount of the refund.  This is calculated by them and it is what I have to refund.  I sent the refund last week to your lienholder in this amount.  Thanks

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/03/23 I tool My 2014 Honda Accorda to Crown Honda @ *********** Mall. Because of a noise I kept hearing under the hood of my car. I paid Honda $169.99 to due a DIAG Test to tell me what was wrong with my car. R from Honda called me, on 3/4/23 stating I need a Valve Cover gasket replacement $567.69 And that was the Source of the loud noise I was hearing. They also did a new oil change on my car. I told R to move forward with the Valve Cover gasket replacement. A month and 14 days later. I took my car back to crown Honda. Because the Noise I heard when I took my car to Crown Honda on 3/03/23 was back. I left My car with R again for the entire day. And R called me back telling me that my car was low on oil and that's why it was making that noise. I told R that there was no way that, that noise was coming from having low oil. He then stated that, they were going to give me, yet another oil change and I could come and pick my car up. I did just that, but I told R that something is really wrong and I'm not understanding how they keep telling me it's nothing. On 6/15/23 I got into my car after work and when I turn my car on every light on the dashboard came on and my strewing wheel. Was stuck and wouldn't move. I called Crown Honda and spoke with D and told him what was going. D sent a tow truck to pick up my car and told me that he would call me on 6/16/23 letting me know what was going on. On 6/16/23 I called Crown Honda @335 ,And R picked up and he told me that I needed a new engine. I ask him how my car only have 141k miles on it . I feel if Honda would have look into the issue, I first brought my car in for that my car would not need an engine I paid them to do a diagnostic test. That R stated that when they complete a diagnostic test that they would never pull the engine apart to find that noise I was hearing. And that there was no way they would have caught the problem before it got to this point. So, I think they should pay me my money I paid because they didn't do anything. and fix my engine. Because if Honda would have listened to me and fixed my car right when I first brought it to them my engine would still be some good. My car was only making noise when I took it to Honda now all the lights are on. And I kept telling them something was wrong, and I was willing to pay whatever it took to fix my car but for some reason they didn't want to fix it all they wanted to do is give me an oil changes.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle on 2/1/2023 and was an out of state registration. We received a temporary tag. Since then our tag has been renewed twice and about to be a third time as of 5/15. The sales rep we dealt with was very helpful and did as much as he could. However, the management team did absolutely nothing. I have left several voicemails for the title clerk and also for managers (because I was transferred each time) asking for assistance and also sent an email to the dealership- never heard back. I was told a couple times that they use a 3rd party vendor for the registration but nothing else can be done. I have been pulled over FOUR times with the temporary tag and each time have to explain how we purchased the vehicle months ago and dont have the license plate still. We were told that dealerships should not be extending the temporary tags. Please, We just need assistance and honestly do not know where else to go to get management team to respond to **. We dont care if we need to go to the ** DMV ourselves, we just need a next step and communication from the dealership.

  Business Response

  Date: 05/30/2023

  We at, Southpoint Honda, were in constant contact via phone and email in regards to his registration.  He was registering out of state and was being processed by a third party company.  He has since received his registration from that company.  All out of state DMV's take more than 30 days to register.  Thanks

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my **** Honda civic to get an oil changed and also address a fan noise coming from the passenger dashboard when the Fan was turned on. I have had the car for almost 2 years from a purchase where I essentially had an entire service done on the engine because it was sitting and not running during covid. The car was running great! I could take the highway, interstates, on and off ramp with the needed speeds and get up to 80mph if needed. After taking it to Southpoint Honda, they ran some diagnostics and brought back was coined as immediate repairs amounting to around $4k+. I opted for about $3k of repairs which included the oil change, fan motor and a replacement of something on the engine which was detailed as a priority. After beginning the work, I was told that if they did the repair the car would run different(not worse). The service provider kept saying different and I said as long as it does not run worse. He said he wasn't sure. He then later tried to sell me on an engine but could not find one. After not finding one and the need to have my car back was high, I asked to get my car back. The car ran for about two weeks as it did and then one morning it just started sputtering while i was warming it up and i could smell the exhaust - which was never an issue. It can't accelerate to get on an on ramp without the fear of being rear-ended and it runs incredibly loud which it never did. I need either my money back because I took it for repairs and received a car that was in a worse condition and also is unsafe or I need a replacement car.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used vehicle on 1/28 from Southpoint Honda. We received a 30 day temp plate as they worked to register permanent plates. We had to receive another 30 day temp plate on 2/28 because proper military car inspection waiver was not filled out and we had to do the paperwork ourselves. Paperwork was finally sent less than 1.5 weeks before the final temp plate was sent to ***** to be processed, leaving the car undrivable. We did not receive any communication or notice from the dealership that the paperwork was shipped and the Texas DMV has yet to receive paperwork on 3/20. When asked about temp plates before, when they did return phone calls, we received various answers and were not told until 3/20 that temp plates can only be issued twice. There was no remorse or any form of compensation for taking away the ability to legally drive the vehicle we purchased.. Our car will be undrivable for the unforeseeable future starting on 3/27 and we are looking to be able to have a vehicle for my husband to drive on the military base or at all since it took the maximum amount of weeks to send the paperwork to the proper DMV. This company cannot be trusted to take care of the customers once the vehicle is purchased.

  Business Response

  Date: 03/27/2023

  Unfortunately we are now waiting on the ************** to process the plates which according to them could take over 2 weeks. The only short term solution is to get a rental which Southpoint Honda will pay for until the plates arrive. 

  Customer Answer

  Date: 03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  
  

  We would like to accept the business response as soon as possible.
  

  
  

  We appreciate your help and time,

  Lah Bailey 

  ************

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/13/2023 my wife and I purchased a 2020 Honda Fit EX from Southpoint Honda and was lied to many times. During the sale, a sales associate also backed into my 2020 ****** Tacoma damaging it. The current manager on duty was extremely rude to me when it was their fault since my truck was parked. If our finance associate would have provided all the paperwork for the Honda Fit in a timely manner, we would have been gone and nothing would have happened.During the repairs I was lied to about what repairs were done and had very poor communication with them about updates on the repairs.Today I get a call stating that they are having issues with my tag transfer and now I can only get a 30 day tag and I have to turn in my wife's ** specialized license plate back into the state. This has cost me lost wages with my work to get this handled. It will cost me more money to get her another specialized tag as well.

  Business Response

  Date: 03/07/2023

  I have spoken to the customer and his complaint is now resolved. My understanding was he was going to retract this complaint. 

   

  Thank you,

  *****************************

   

   

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************