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Find a Location

University Ford, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • University Ford, Inc.

      5001 Durham Chapel Hill Blvd Durham, NC 27707-3308

      BBB Accredited Business
    • University Ford, Inc.

      102 Ephesus Church Rd Chapel Hill, NC 27517-2532

      BBB Accredited Business
    • University Ford, Inc.

      PO Box 3576 Durham, NC 27702-3576

      BBB Accredited Business
    • University Ford, Inc.

      5331 N Roxboro Rd Durham, NC 27712-2227

      BBB Accredited Business

    Business ProfileforUniversity Ford, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/1995

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    University Ford, Inc. offers new and used vehicles.

    Business Details

    This is a multi-location business.

    Find a Location

    University Ford, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • University Ford, Inc.

        5001 Durham Chapel Hill Blvd Durham, NC 27707-3308

        BBB Accredited Business
      • University Ford, Inc.

        102 Ephesus Church Rd Chapel Hill, NC 27517-2532

        BBB Accredited Business
      • University Ford, Inc.

        PO Box 3576 Durham, NC 27702-3576

        BBB Accredited Business
      • University Ford, Inc.

        5331 N Roxboro Rd Durham, NC 27712-2227

        BBB Accredited Business
      Location of This Business
      5001 Durham Chapel Hill Blvd, Durham, NC 27707-3308
      BBB File Opened:
      6/1/1994
      Years in Business:
      38
      Business Started:
      2/10/1986
      Business Incorporated:
      1/29/1986
      Accredited Since:
      3/1/1995
      Type of Entity:
      Corporation
      Alternate Business Name
      • Quick Lane Tire & Auto Center
      Business Management
      • Jonathan Fisher, Executive Manager
      Contact Information

      Principal

      • Mr. Tony Fisher, President

      Customer Contact

      • Mr. Tony Fisher, President
      • Mr. Donald W Colilough, Controller
      • Jonathan Fisher, Executive Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      14 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/12/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      So me and my boyfriend bought a 2018 **** f150 from ****'s auto in ********* paid $59,000 cash for the truck. , The truck has about ****** miles on the truck as of now. Wanna say around February 2023 we was driving the truck down the road and out of no where the transmission just went out. There was no accidents noone hit nothing . We had university of **** on chapel **** Blvd in ****** ** come tow the truck to there location. They called us said the transmission was bad and good news is it's still under the bumper to.bumper warranty with the **** dealership and they ordered a new transmission they would let us know when it was fixed and ready to pick up which is verbal agreement between us and dealership. Well then they called about 2 days later said it was not going to be under warranty because now the transfer case was now cracked. We was told to come get the truck they was mot fixing it. Never once did they say anything about the transfer case being cracked at the very beginning when they agreed it was under warranty and they was going to fix the problem. We paid $59,000 cash for this truck that now don't run. I feel like this is bad business and something should be done about this. I'm sending a copy of this to the better business bureau as well. This all should documented at **** dealership we took the truck to.
      Read More

      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ray W

      1 star

      02/16/2024

      This is by far the worst food dealer I have ever seen. Do not believe anything that they tell you. on September 9th of 2023 I purchased at ***** Mustang GT from University Ford. It was missing the tool kit that goes in the trunk. A $500 item. They told me as part of the deal they would get one and have it delivered to my house in a couple of weeks. As of today, February 17th **** I have not received it. I have called and called they either will not accept my calls or text and do not answer me back. When they have, they tell me they ordered it and that is all they will do. They did not even order it until a month after I bought the car. This kit is part of what makes this car special. I have even asked that they just pay me and I will find the kit myself and they will not answer. I have spoken to ******************* after leaving message after message. I asked to speak to his boss 7 times and he told me he would not give me his name or number. Said my problem was beneath his boss, but he would tell him my issues. I was even specific let's get this right you are refusing to let me talk to him and he said yes. Last time I have spoken to anyone.CC ****************** University Ford ****** BBB ************* Sun

      Local BBB

      BBB of Eastern Carolinas

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