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Find a Location

Spotlight Pools LLC has 1 locations, listed below.

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    Business ProfileforSpotlight Pools LLC

    Pool Contractors

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4122 Bennett Memorial Rd, Durham, NC 27705-1209
    BBB File Opened:
    8/5/2021
    Business Incorporated:
    7/16/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Mr. David Arthur, Member

    Customer Contact

    • Mr. David Arthur, Member
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I contracted with ***** ****** and ****** ****** of Spotlight Pools LLC on 22 July 2022 to build a 14'x30' gunite pool to be 6' deep and 3' deep. The cost of the project was $86,220. Through the course of the build the scope of the project increased and I was billed an additional $34,789 for such things as a 24' retaining wall, an LED 6' sheer decent waterfall, a 30' accent wall and travertine decking to surround the pool. Over the next four months I would write 8 separate checks from my personal checking account for the total of $123,709 dollars to Spotlight Pools LLC. The pool has been shot with gunite, and the long plumbing has been completed. ******* ******* contacted me and told me that he was the new project manager and that ****** had been fired. No explanation had been given. Some work had been done on the pool during the first week of December 2022 but no one has been out to work on the pool since this time. On 6 January I spoke with my electrician, **** ***** ** ******** ********. He told me that Spotlight Pools was having trouble and that five separate families were complaining to him about possibly being abandoned by Spotlight Pools. **** told me that Spotlight Pools also owed him $20,000. I tried to contact ***** ****** but his cell phone has been disconnected. I have called the main store and emailed Spotlight Pools as well, all with no response. On 31 January I noticed that there were more posts on the Spotlight Pools ******** Page. I contacted one of the writers and she put me in contact with other families that have had no work performed by Spotlight Pools in months, citing abandonment issues. To this day I have not heard from ***** ******, the owner of Spotlight Pools about the status of the pool or why work has stopped. ******* ******* said that he no longer works for Spotlight Pools. This project has been abandoned by Spotlight Pools, no work has been done in about two months and I have not received any refunds.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Timothy C.

    1 star

    02/01/2023

    If you would enjoy waiting 18+ months for a half-finished pool, wasting your hard-earned money, love working with lawyers and initiating lawsuits, taking your time to file complaints with the state contractors board, having an open hole and mud piles in your backyard for several years, and ultimately NOT having a swimming pool to enjoy, than working with Spotlight Pools is the right choice for you! Dealing with this company, who has earned a coveted F rating from the Better Business Bureau, has been a total nightmare! If you are reading this review, I strongly urge you to run away and find another pool company. This company will take your money up front, but absolutely fail to deliver a pool, and simply not care that you've been taken advantage of. You will go months on end without progress, communication, and zero commitment to any kind of a schedule. I signed my contract in Sep 2021, and I have paid 95% of the contract price, made all of my progress payments exactly when requested, and as of Feb 2023, my pool is only halfway done and there are numerous quality problems. I am now terminating the contract and the estimates to finish the pool with another company are around $80,000. The owner of the company is completely unresponsive, doesn't care, and is more concerned with taking your hard earned money than having his company work on your pool. I am in direct contact with 10+ other Spotlight Pools customers, some who have left similar reviews here, that are in the same situation. Find another company to build your pool!

    Local BBB

    BBB of Eastern Carolinas

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