Business ProfileforCraige Motor Company of Durham, Inc.

On January 20th, I bought a car from ******* Auto Motor and paid $5000 as a down payment. However, only three weeks later on February 16th, 2024, my car broke down in the middle of the road, and I had to have it towed back to the shop. Later, I was informed that the transmission needed to be replaced, and the cost would be $6000.I went to the office to speak to ***** and find a solution, but he insinuated that I may have driven the car too hard, which caused the problem. When I tried to explain that it was not my fault, he refused to listen and offered to split the cost with me. However, I had already paid the down payment and had no money left. ***** showed no empathy for my situation, and I felt invisible. He then dismissed me, saying that someone would contact me.The mechanic later called me and informed me that they would install a new transmission, but I had to pay $3000. I reluctantly agreed, but I don't think it's fair to pay anything for a transmission replacement for a car that I owned for less than a month, and I had not even made my first car payment.***** never apologized for the inconvenience, and I found him to be unprofessional and uncaring. I don't understand how ******* Auto Motor has stayed in business with such poor customer service and accountability. The next day, they even texted me to remind me that my first car payment would be late if I didn't pay. I will never do business with them again, and I will caution everyone I know to avoid them.