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Find a Location

GTI Auto Exchange & Service has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGTI Auto Exchange & Service

    Used Car Dealers

    Additional business information

    Additional Info:
    Mail sent to the business on 05/05/2022 was returned by the U.S. Postal Service.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Durham, NC 27707-2865
    BBB File Opened:
    12/20/1999
    Years in Business:
    25
    Business Started:
    12/1/1998
    Business Incorporated:
    1/1/1999
    Type of Entity:
    Corporation
    Alternate Business Name
    • GTI East Auto Exchange
    • Kason International Corp
    • GTI Auto Group
    Business Management
    • Matthew Parler, Manager
    Contact Information

    Customer Contact

    • Matthew Parler, Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Brought two cars from them one I put down ***** on was a Audi 2011 2nd one I put ***** down **** 2008 was told I had a 90 day warranty everything was good got them both on 02/23/23 ************* Was brought back multiple times because the sunroof was not working then on 03/19/23 car broke down not even 30 dayz after buying it I was told car would be fix a month went by after calling and texting numerous of times and no response I got a call saying the car was fix picked car up drove off the lot car was doing the same thing took car right back was told that if they could not fix it we could work something out and that he would call me the next day next day came no call few weeks later I got a text saying I couldnt get my money back and car has been with them since and still I text and call no response So now my Audi has broke down 2 months after having it got the car towed back to lot and was told it was the starter that it will be fix by the next day nothing called text still no response called from a unknown number got a answer saying that my car would b ready buy 3 or 4 pull up at lot no car and still getting the run around this is so unprofessional and it make look bad with their business and they still want you to pay your car payment and insurance on a car you not even able to drive or get any information on and I dont think its right to put all that money down on two cars and have nothing missing dayz out of work because of this and still being respectful to them but I feel like me and my husband got robbed

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Antionette L

    1 star

    03/22/2024

    Total ********.I purchased a truck back in 2023. Voluntarily turned the truck back in and had it towed in October 12,2023 back to the business because I couldn't afford to fix it.I get a towing notice from the sheriff's department March 2024 that my truck was in the pound.Mind you I turned the truck in voluntarily on October 12th 2023.GTI sold the truck illegally to someone and never did the title or paperwork correctly,that explains why it was still in my name.So the new owner were driving around with this truck still in my name from November 2023 to March 17, 2024.Im fighting to get it out of name and hoping this will never happen to anyone else. I'm very frustrated and upset because anything could have happened and it all falls back on the owner of the vehicle.The letter from the sheriff department proves that because they contacted **** wouldn't wish this on my worse enemy!!!!!

    Local BBB

    BBB of Eastern Carolinas

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