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Find a Location

Kirby Center of Durham has 1 locations, listed below.

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    Business ProfileforKirby Center of Durham

    Vacuum Cleaners

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Kirby Center of Durham offers vacuum cleaner sales & repair.

    Business Details

    Location of This Business
    3311 Guess Rd, Durham, NC 27705-2105
    BBB File Opened:
    7/1/1992
    Years in Business:
    34
    Business Started:
    10/1/1989
    Business Incorporated:
    6/27/1990
    Type of Entity:
    Corporation
    Alternate Business Name
    • Thomas Distributing Inc
    Contact Information

    Principal

    • Ms. Nancy Davenport, Administrative Assistant

    Customer Contact

    • Mr. Leon R. Thomas, President
    • Ms. Nancy Davenport, Administrative Assistant
    Additional Contact Information

    Fax Numbers

    • (919) 471-3082
      Primary Fax
    • (919) 620-8996
      Other Fax

    Phone Numbers

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I had surgery on the 16th of August. On the 17th a young lady came to my door. General anesthesia can take days to wear off according to the research I have done. I was also prescribed narcotics (which I have never taken until my surgery) and had taken about an hour prior to this woman showing up. I opened the door (not realizing my shirt was up exposing my incisions) and this woman handed me a thing of Clorox wipes and grabbed her stuff and came in. Now, I normally do not let people in my home that I do not know, especially salespeople. I have three small children and this world is scary now. She was very pushy about buying a kirby vacuum saying she needed the points for her scholarship and no matter how many times I told her I could not afford it she kept on and on. During this time, I told her I had just had surgery and wouldn't even be able to use the vacuum for over a month as I am not supposed to push, pull, lift more than 20 lbs for 6 weeks. Eventually I needed her to leave to pick up my children and she pushed harder about the sale. I told her I have no job, no income, and only make a small amount on child support. She got a loan approved through United Consumers telling them about a previous employer. I never spoke to the finance company. I have contacted Kirby and a gentleman has been trying to reach them but they are a private distributor and I have also called to no avail. I see now from ****** reviews that this is not unusual for them and many others were scammed and pushed into buying a vacuum from these people. I am a full time student. With three children. No job. I wouldn't have bought the vacuum had it not been for the pain medicine, anesthesia effects, and her pushiness. I just want my contract cancelled. They can even keep the vacuum they took from me. I just want the contract cancelled, the loan returned, and my sanity back.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dustin L

    1 star

    11/25/2022

    3 salesmen came to my apartment and refused to leave until their deed was done. They didn't care that I went to bed early due to getting up at midnight to go to work, nope. They just stayed until I was too tired and just wanted to sleep. After that, trying to return the vacuum, utterly impossible as they just refused my phone calls after taking the first and laughing at me. How does a place like this continue to do business with an 'F' rating?

    Local BBB

    BBB of Eastern Carolinas

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