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ComplaintsforPakistani Shalwar Kameez
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company promotes authentic dresses however they do not provide authentic dresses but instead make their own cheap version of name brand dresses. The material and stitching is extremely cheap and poor quality. The customer service on top of all this is horrendous. I stated a complaint about my goods received and their response was that I am lying even though I provided pictures of the goods received as defective. I ordered a $145 dress which was unwearable as the stitching was completely open under the arms and the rest of the stitching throughout the dress was poor quality. The fabric used was cheap and also sizing was completely skewed. The dress was labeled as authentic ************** however it was not authentic and did not have any labels. Their customer service guy was rude and did not know the meaning of customer service. Instead of listening to my complaint he accused me of lying about the whole thing. I responded with the fact that I would not waste my time making false accusations on a mere $145 dress but instead was taken back by the absurd business practices of this company. DO NOT WASTE YOUR MONEY ON THEM.Initial Complaint
11/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased an outfit. Was assured that someone would call before starting the stitching. That did not happen and I got a tracking confirmation. I received a completely different outfit and did not get what I paid for. I called and try to remedy the situation but they blamed it in the stitching company and hung up on me! This company is false advertisement. I have since returned the outfit and received delivery confirmation. I have sent several e-mailsno response!Business response
12/13/2022
******************<**********************>
10:40 AM (6 minutes ago)tomeThanks for your letter received by mail regarding the issue with Ms. ****** Dutt. We have no idea what ************ is looking for Shipped items via **** tracking number 9405511206213470315353.She didn't like the product we issued the full refund. Have no idea what the issue is.If you have any questions please let ** know.--Azhar ******
******************,****** ** 27707
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.