Business ProfileforGrandview Animal Hospital

I have been coming here for over 15 years and brought 5 dogs to this facility. Ive never had even close to a bad experience here , until today. My appointment was at 4:30 i got here at 4:25 and was taken back to a room. The dog and me sat here for 45 minutes with 0 communication as to the delay, no big deal. At this point chewy had laid down and fallen asleep, as most dogs would in a quite room after almost an hour. Immediately a man and a woman the gentleman ive never met before in all my years here and the lady has helped me several times and this dog as well, literally just barged into the room no knock no warning so naturally and instinctively chewy barked growled raised his hair it a natural reaction. He is in a harness and tucked to my knee. Before i even had a chance to control him the gentleman decide with a very forceful and disrespectful attitude to tell me with more than 1 sentence how i need to control my dog and I'm not doing this right and that right didn't even give me a chance to talk then with his anger proceeds to wonder why my dog is still looking at him! I said how about changing your aggressive attitude and try being nice and petting him. We have sat her for a hour waiting and you startled him and then came in here with a attitude.he then proceeded to keep running his mouth before I decided this will no longer be my vet he was RIPPING THE DOOR HANDLE OFF TO SHOW ME OUT THEN HE PROCEEDED TO TRY AND SHOULDER CHECK ME ON THE WAY TO THE FRONT DOOR TELLING ME TO CALL AND GET MY PAPERWORK! I have never in my life and little do you know he know all my family. This is absolutely disrespectful and rude and this is the guy we put our pet lives in his hands. Well with a attitude and personality like that I nor any of my friends family and any of the Lewisville community I personally know will ever be back !

On 2/11/2022, Mr. ***** ******(hereafter referred to as The Owner) brought his 2.5 year old 80.5 lbs intact male Mastiff Mix dog named "Chewy" for a physical exam and Rabies vaccine. Our records show that Chewy's last Rabies vaccine EXPIRED on 5/13/21. As described by The Owner in his comments, Chewy was growling and had his hair raised when I opened the door to the exam room. Chewy continued with the same behavior after I entered the room. My assistant stood at the doorway entrance and remained there through the rest of the encounter. When I asked The Owner if he was going to address Chewy's aggressive behavior, his response was "no". The Owner explained that he liked the fact that Chewy was protecting him from strangers. I explained that showing protective behaviors at his house was different from showing aggression in a Veterinary Hospital. If The Owner was unwilling to intervene and discourage Chewy's defensive behavior, I would not be able to perform a physical exam. The Owner said that I did not have the right to tell him how to treat his dog. Unfortunately, a dog with an EXPIRED Rabies vaccine who is showing aggressive behavior is, by definition, a risk to the health and safety of my staff. The Owner was told to leave, I escorted him to the door, and he will not be allowed on the premises henceforth.