Business ProfileforDallas Dirt Roads

I saw an ad from Dallas Dirt Roads on Facebook for a pair of joggers. I placed an order of $50 on November 15th, 2022. I contacted the company on November 21st, 2022 asking for an update. I received a response stating: "Our shirts take 10-15 business days approximately to ship (cow dyes taking a bit longer) as each item is handmade.." I gave them time. I emailed again on December 20th, 2022 asking for an update after 23 business days. I received no response. I emailed again December 28th, 2022 with no response as well. Then I found them on Facebook and messaged them on January 31st, 2023 asking for an update or a refund. They responded same day and apologized for the delay in my order and offered a free pair of earrings or a koozie. I gave them one last chance and took the offer on the koozie. They said that "it has been raining and we can't bleach in the rain." Wednesday March 1st, 2023 I messaged again on Facebook with no response other than the "we will get back to you within 24 hours. If it's the weekend, we will get back to you Monday." March 5th, 2023, I messaged again, same default message. Tuesday March 7th, 2023 I messaged again saying, "Hello???" Default response. Wednesday March 8th, 2023, I said "Hey!!! Answer me." Received the same default message.