Business ProfileforDan River Water, Inc.

Nothing but issues and attitude with this company. I'm a out-of-state landlord and have a rental property that uses this company for the water service. Their bills are mailed on a postcard covering 2 months of service at a time. They have no "customer portal" on their website to setup recurring payments. In order to pay them I need to wait for the post card to show up, then go to their website, click on the "payment" link and manually enter all of customer information and amount I want to pay. There is no option for "recurring" or automatic payments.Today (2/27) I had a bill that had a due date of 2/11/2024, which I received within the 5-7 days or so. There is no possible way I received the bill before the due date. Granted, I acknowledge it is my mistake that I did not catch that the bill was unpaid, however on 2/27/24 (16 days after due date) they shut off the water for my tenants without notice. I do not have a previous "past due" amount nor have I received a notice that the water would be shutoff. I called their main number and the person I spoke to was rude, confrontational and demeaning. They demanded that I pay the bill as well as a $100 reconnect fee. In order to get the water turned back on, I paid the bill and the reconnect fee.The experience in dealing with this company is the worst and if you have any other option I would suggest using that instead. If I treated my tenants (customers) the same way Dan River Water are treating their customers, I would be out of business. Unfortunately the rental that I have is only serviced by this company.