ComplaintsforSun-Surf Realty

• Initial Complaint

  10/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  10-1 to 10-15 -2022 ..House misrepresented as 3 oceanfront BR- 3rd floor had a Futon no bed/sitting room. Health concerns / infested with ants in kitchen dining room/ complaint made told they would send exterminator none sent. Nails 1/2” sticking up on deck- injury to foot/ Glass chards on deck/black mold on shower curtain/microwave rusted out particles can cook in food/ Office staff curt and not helpful/ children should stay away- deck areas unsafe/ dog hair under furniture from previous renters/ tomato sauce smeared on cabinet handles/ Not enough chairs for a 4 Br-couch furniture so worn no support left. We will never use this realty company again. Overpriced fee

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  June 11-18, 2022 ***** **** vacation rental Infested with roaches, also found tobacco spit cup under couch, completely unsanitary, and review not allowed to be posted with Company. It is a $6000 oceanfront rental. Most recent review August 2020. I feel there is deceptive practice not allowing people to know that there is a complete roach infestation in the rental home.

• Initial Complaint

  07/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May 2021, we considered Sun-Surf Realty for Property Management services. Sun-Surf collected Full Name, Address, Social Security #, Bank Routing and Account Numbers. That's everything a hacker would need to steal someone's identity. Since the deal fell through, Sun-Surf Realty has NO REASON to retain our personal information. After our experience with the owner, we would NEVER consider Sun-Surf Realty again. However secure their data security protocol might be, there is NO JUSTIFICATION for them to keep those records! We have requested the Owner of Sun-Surf Realty (***************) multiple times to destroy and/or delete the personal information. ******'s response was: "We retain all communications with homeowners and guests to include potential clients. It is called record retention and is an acceptable business practice". What *************** is doing IS NOT "ACCEPTABLE BUSINESS PRACTICE" because we insist that Sun-Surf Realty Destroy all of our personal information. Period!

  Business response

  07/19/2021

  Business Response /* (1000, 5, 2021/07/14) */ To whom it may concern; Mr. ******* reached out to our company regarding his beach house located in ************, North Carolina and the vacation rental services we provide. Upon review, Sun-Surf Realty made the decision not to go forward with the management of his property and Mr. ******* was notified of this decision. Mr. ****** requested via email that we destroy all communications to include any and all emails and printed documents. Mr. ******** responded to Mr. ******'s email the following: We retain all communications with homeowners and guests to include potential clients. It is called record retention and is an acceptable business practice. No additional correspondence is necessary between Sun-Surf Realty, Mr. ****** or any member of his family. They continued to call and email requests to include threats of posting negative reviews to ****** and the BBB such as the above case in order to achieve their goal of having Sun-Surf Realty destroy records that we are required by the North Carolina law to retain. Per the NC Real Estate Commission: 21 NCAC 58A .0108 RETENTION OF RECORDS A Brokers shall retain records of all sales, rental, and other transactions conducted in such capacity, whether the transaction is pending, completed, or terminated. The broker shall retain records for three years after all funds held by the broker in connection with the transaction have been disbursed to the proper party or parties or the conclusion of the transaction, whichever occurs later. If the broker's agency agreement is terminated prior to the conclusion of the transaction, the broker shall retain such records for three years after the termination of the agency agreement or the disbursement of all funds held by or paid to the broker in connection with the transaction, whichever occurs Consumer Response /* (3000, 7, 2021/07/15) */ NO, I am not satisfied with the complaint response. Mr. ********* correctly quotes a NC Statute, 'however' the National Association of Realtors states that REALTORS should recognize and respect the privacy expectations of their clients. Also, REALTORS should collect and use information about individuals only where the REALTOR reasonably believes it would be useful to administering their business. Mr. ********* neglected to report why we asked him to delete the owner's personal information. The owner is my mother who is 101 years old and is legally blind. We were trying to protect her "identity" and asked him repeatedly and courteously to destroy her Full Name, Address, Social Security #, Bank Routing and Account Numbers. It's hard to comprehend why he refuses to assist us with this simple request. Business Response /* (4000, 9, 2021/07/19) */ We stand by our original response-Mr. ******* reached out to our company regarding his beach house located in ************, North Carolina and the vacation rental services we provide. Upon review, Sun-Surf Realty made the decision not to go forward with the management of his property and Mr. ******* was notified of this decision. Mr. ****** requested via email that we destroy all communications to include any and all emails and printed documents. Mr. ******** responded to Mr. ******'s email the following: We retain all communications with homeowners and guests to include potential clients. It is called record retention and is an acceptable business practice. No additional correspondence is necessary between Sun-Surf Realty, Mr. ****** or any member of his family. They continued to call and email requests to include threats of posting negative reviews to ****** and the BBB such as the above case in order to achieve their goal of having Sun-Surf Realty destroy records that we are required by the North Carolina law to retain. Per the NC Real Estate Commission: 21 NCAC 58A .0108 RETENTION OF RECORDS A Brokers shall retain records of all sales, rental, and other transactions conducted in such capacity, whether the transaction is pending, completed, or terminated. The broker shall retain records for three years after all funds held by the broker in connection with the transaction have been disbursed to the proper party or parties or the conclusion of the transaction, whichever occurs later. If the broker's agency agreement is terminated prior to the conclusion of the transaction, the broker shall retain such records for three years after the termination of the agency agreement or the disbursement of all funds held by or paid to the broker in connection with the transaction, whichever occurs

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