We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Branson Creek Commons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took me to court for unpaid rent but I paid it before court. The office and the manager is trying to say that I owe money. But I tried to talk to the manager and she keeps telling me to talk to the office people. But it was not on the lease agreement about me having to pay for court fees if they take me to court. But they keep putting papers in my apartment door and adding interest on it. I'm not on a lease agreement now but I have been paying them $857 for rent each month to them. I keep telling them that they need to fix it on their end.

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My lease was up july31st2022 I was told that my rent for my next lease was going to be 964 with everything I am not living month to month because I had a small balance after the 31st and got help with rental assistance I payed my balance and my rent for sep and they are adding extra chargers on to my bill stating that the charges are not apart of the 964 I was told !

    Business Response

    Date: 11/16/2022

    Business Response /* (1000, 5, 2022/09/07) */ The resident lease ended July 31,2022. Due to being under eviction with a high balance, their lease could not be renewed. They were on Month to Month and were charged the MTM base rent of $964. Which it does not include the $10 Risk management fee and $10 Trash fee that all residents are charged. Residents are now being charged a $25 pet fee due to having a pet. She received rental assistance, but she did not pay the amount that was granted to the property as per her approval notice. So she is now being charged market rate MTM of $964, $10 Risk management fee, $10 Trash fee and $25 pet fee for a total of $1009. The residents will stay on month to month status until we know that they will stay current on their rent before we renew their lease or choose not to renew due to payment history.

Branson Creek Commons is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.