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FlashLight BarberShop has 1 locations, listed below.

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    Business ProfileforFlashLight BarberShop

    Barber

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    419 Cross Creek Mall, Fayetteville, NC 28303-7238
    BBB File Opened:
    7/15/2022

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/19/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On July 13th my wife, my 7 year old son and I took my son to the barbershop at the cross creek mall. My wife showed the barber what type of fade she wanted our son to have and that we wanted a Mohawk that came down into a V in the back. He said okay. He got done cutting his hair in approximately 15-20 mins. When I looked at his hair he cut his hair into a mullet type fade. Didn't have no type of Mohawk at all. We re tell him how to cut it and at this point my 7 year old, who has been sitting in the chair for over 30 minutes now is getting antsy. He keeps looking at us and smiling and being goofy in the chair and we remind him to keep looking forward and to stop moving. We kept hearing the barber say stuff to him about moving but not exactly what it was because he was wearing a mask. I noticed the first time he went to wipe his neck he was pretty aggressive looking but I thought it was just because my son was hot so I said nothing. The second time he was brushing his neck to get the hair off, he got WAY TOO aggressive with my son to the point he knocked the tissue off from around his neck and the apron had came undone and at that point I had got up and told him to get out of the seat we are leaving. I told the barber he's being way too rough and that is was completely uncalled for. He wanted to get loud and start cussing at me telling me I'm not gonna talk to him like that. There was two other barbers in the shop as well and they stayed seated in their chairs and said absolutely nothing. My pregnant wife, not knowing what to do because she was scared tossed a $20 bill onto his seat and we walked out. Not only did my son walk away with a messed up haircut, but also walked away with a cut on his neck. Can you blame him for being uncomfortable in a barbers chair after being treated this way.

    Customer Reviews

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    BBB of Eastern Carolinas

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