![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMills Customs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I dropped my car off on 11/20/2022 at Mills Customs to be repaired and painted as there was a dent in the roof and scratches on the hood and front bumper I was told my car would be ready Wednesday 11/23/2022. It wasn't ready on the day I was told it would be but I thought it's the holidays and people are ready to be with family so I accepted the new pick up date 11/25/2022. My car was still not ready on this day. I then was given another date to pick my car up which was 11/28/2022 and was also told my car would be dropped off to me. I called to ask on 11/28/2022 will my car be dropped off in which ******* informed me he does not wish to drop my car off but he informed me it was ready for pick up, which was fine so I went to pick my car up. When I arrived my car was still getting worked on and he asked for a few moments while he finishes up. He got done, brought my car around where I now see that my car is not done as it hasn't been buffed and the dent in the roof is still visible. ******* told me to come back to have it fixed again. I went back to have it fixed on 12/22/2022 and my car came out worse than what it did before it went in. The dent in the roof is still visible and my hood is white from where he tried to buff it. This is not quality work and I would like at least $350 back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.