ComplaintsforPlato's Closet
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Complaint Details
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Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Wednesday 11/23 we dropped off clothes at this store. We were told to be back by 3 pm they were closing early. We came back by 3 pm and they still were not done. They then said it was okay to come by Friday to get clothes they did not want to purchase and to also get funds they were giving for buying some clothes. They then called and said they could not give cash the day after only store credit. We declined store credit and Said we would just pick up all of our clothes because we do not shop at that store. So when going to pick up the clothes today they put the clothes they wanted on the floor anyways and said we had no option but to take the store credit. Since they did not hold up their end of the deal, I feel it is only fair they return our $50 for our clothes they basically stole. No agreement for this policy was ever signed or explained when dropping items off. ******** ***** is my daughter that dropped off the clothes)Business response
01/22/2023
Business Response /* (1000, 5, 2022/11/29) */ We checked our records for 11/23/2022 and we dont have a ******* ****** on the check in records for selling items to us the day as referenced above. Consumer Response /* (3000, 7, 2022/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The clothes were dropped off under Martina Simms. That is my daughter. The attached document received t From them has her name on it. Business Response /* (4000, 9, 2022/12/06) */ Since the process was signed in and accepted by another individual, we will decline to discuss this transaction with another individual for privacy reasons. Thank you
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.