ComplaintsforAll American Aviation Services

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This school is avoiding all calls and emails regarding my account with them and where the funds from my loan have gone. Have asked multiple times to have a manger return my call which also has not happened.

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried to resolve this with Mr. Jason David CEO and Owner Of All American Aviation, Calling the school several times with limited response. First email:10/06/2022. I want to share how disappointed with the services and this school so far and I do not think I can continue with this school. During my first meeting with the instructor, he for the was late by 30 minutes, I let it go because it was just our first meeting and mostly for ground, then came the day of my first flight 1 hour before the flight I got a call it I could move my time because the instructor was in Fayetteville picking up a plane. Which I could not because I had other commitments. So came the day of my first flight and all seemed uneventful although I questioned the airworthiness of the aircraft. Good flight, good instruction, good landing. As we entered the MA building and the instructor got a call that Nose Wheel Collapsed, I felt lucky that I got it in safely, then came my second flight and all was good and uneventful. Last week I was to fly and got a call again that the school needed to cancel because the plane was in a hangar and will not be available until Monday. Today I get a message from the instructor that 20714 will not be available for the rest of the month and if I like to Fly a Piper, this is not I signed up for., I made it very clear that my goal is get started on my cross country and not to fly with an instructor that is looking to accumulate flight hour. which I have been down that road. I really don't think AAA has lived up to its commitment thus far with me. I want to know what the process is to request a refund and just walk away. Second email: 10/10/2022. I am writing to you because All American Aviation has failed to meet its basic obligation to me, Although I am a new student to your school, I made it clear during my first visit with Tara I have been recently solo endorsed and seeking to complete my cross country. Her reply was that I am at the right school and you

  Business response

  11/27/2022

  Business Response /* (1000, 5, 2022/10/12) */ This client has been given a copy of our refund policy which far exceeds Federal and NC laws. The refund policies are clearly posted all over our offices. This client signed two different documents stating the refund policy, this client also initialed one time the refund policy so no less than three times confirmed in writing our refund policy. We are happy to provide client signed documents to BBB for this. Further, all clients are aware we can not control Acts of God (Hurricane Ian) and aircraft maintenance issues, supply chain issues, they sign acknowledgment of this as well. Mr. Santos emails were answered by CEO. Mr. Santos was intolerable with our staff on the phone and this was also addressed to him in emails asking him to not address staff in such a manner. Mr. ****** has money on account and is able to utilize the money for services on his account. Consumer Response /* (3000, 8, 2022/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is completely untrue, first of all return policies are not posted all over their office in Wilmington and there is only one sentence in the document they are referring to about the refund. And I was advised by the staff at the time I was considered as Pay as you go customer as I was not there for their full package as a student. I only called the school twice at the Wilmington office, once to request a refund and the second time to inquire about my request in which their admin advised me of the CEO answer after a week of waiting patiently with no reply. Being late or picking up a plane at another airport is not an act of God this is poor management. When I first visited the school, I was advised from their Chief Maintenance Personal Tara Farkas that my needs to complete my training can certainly be meet and that they have a great maintenance record on their planes. Which is not the case as the nose wheel collapsed on my first flight, then shortly after the only plane that I am presently qualify at the moment to fly is down for the entire month. They are the ones that violate their own rules as all cancelation from this school where all with hours of my appointments. Consumer protection laws safeguard purchasers of goods and services against defective products and deceptive, fraudulent business practices. Business Response /* (4000, 10, 2022/10/17) */ Mr. ****** is completely misinformed and misrepresenting the facts. Ms. ****** is not anything involved with maintenance and does social media advertising and some billing. This client is on a slippery slope with defamation and slander not only here but with another agency. We have violated no rules. Our refund policy is posted and Mr. ****** knows it, we also proved where he signed it twice, our policy exceeds the minimums put forth by Federal and NC laws. His money will remain on account and he may schedule to fly his time. Consumer Response /* (4200, 12, 2022/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) All this company is doing is being a bully and speaking about defamation and slander as a scare tactic to keep my money, The fact is the staff has misinformed me well as this school when they stated when Tara stated they have an excellent maintenance team. Every time they have canceled is within hour of my schedule flights but there rule is 24hrs prior to. There were nothing posted all over there office in reference to refunds. This experience that I am going through with this school demonstrates how unprofessional they are. I am protected by the first amendment and will post this negative experience at every opportunity, I will warn everyone online and any potential new student of this school.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last flew with this business in July 2017. I paid via check on the day I flew. Three times now they have asked for payment. Probably just terrible accounting but also skeptical that they aren't doing to same to others hoping they just pay.

  Business response

  07/22/2022

  Business Response /* (1000, 9, 2022/04/11) */ This was an accounting error while changes of staff occurred at one office. This was fully resolved with this client before they ever even wrote the BBB. I have all the emails showing the resolution. This was a spiteful attempt after the fact to only attempt to tarnish and cause problems for our business. Never received anything from the BBB except for this supposed 2nd notice on April 11, 2022.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩