ComplaintsforBlanton's Air, Plumbing & Electric

• Initial Complaint

  01/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had the plumber come to replace a faucet (had already purchased the replacement) and stop a leak from a valve under the sink. The quote?? 900$. I refused. That is a ridiculous amount. I had to pay 116$ for him to spend 5 minutes and come up with a number he could not justify. I asked what that 900$ was for? What was parts vs labor and he could not explain. I think I should get my 116$ back. How do I know that they dont give outrageous quotes just so you pay the visit fee and they can leave? 116.90$ x 5 minutes is 1392$ per hour. I feel like older single women are easy targets for scams like this.

  Business response

  01/23/2024

  *********************,
  
  
  *******************, Owner

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had plumbing work done by Blantons, in Aug of 2023. Caused significant property damage to my home. Plumbing manager agreed to have home repaired. In Sept we got the walls and ceiling repaired, however the flooring was badly damaged and have since had a lack of communication, its been almost 4 months with no updates as to when my home will be repaired. Keep getting the run around of Insurance Adjuster wanting more information.

  Business response

  12/08/2023

  Hello ****, We sincerely apologize for the inconveniences you have experienced. Thank you for working with management to resolve this issue. We are committed to making sure you are satisfied and we value your business.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we had a agreement on plumbing service everything was agreed upon before the work was finished, they put in a hot water tankless system and remodeled the shower i was not happy about my model getting change. I had some leaks going on so,the gas company piedmont came out i was advised that the work isn't valid due to the county inspector was never here to inspect the work on the property. The gas company piedmont also told me ******* didn't have a work permit to do the work on our property. when I called ******* when the water started to leak they came out said they found nothing , the water leak was on going with gas leak piedmont said they could fix it and thats when they found out there was no valid work permit for the work that was done. When I called back *******, receptionist told me they would not be coming back out to the property because I yell at them and they are uncomfortable with that I explained to her that I am frustrated and the work that was done included a warranty and if they weren't going to service the issue then the warranty would be no longer vaild. after the received payment from goodleap they didn't care. I have tried to contact good leap telling them what the issue was but they don't seem to care either. The tankless system also has no control for me control the hot water. I would like ******* to return the money to good leap so I can get another provider to finish the job I no longer feel comfortable with this company coming into my home after accusing me of being a nasty person. if need I can request documents from piedmont

  Business response

  10/12/2023

  *****,

  Thank you for providing detailed feedback to our team. We appreciate you working with our team over the past couple of weeks to seek out solutions to an outstanding issues related to the work we have performed in your home. The hot water heater permit was issued 7-26-23 and expired 1-24-24. Your electrical inspection is complete (win!), and your plumbing inspection will be completed once we can coordinate with you being home. Thank you for working with our Customer Resolution Specialist. Our entire team is committed to ensuring your home is in working order.

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We entered a service contract with Blantons in December 2022 for $351. I initially called Blantons because the house was newly purchased we wanted the tankless water heater checked. The cost of ********* looking at just the water heater I was told was $351, [that was a price of a contract.] [The water heater was never checked as the Tech said it was too old."] Gas Smell: I told every ********* employee who came to assess the house that there was a gas smell. Our ********* HVAC assessment on January 11, 2023 failed to mention it, despite the tech replacing a furnace capacitor. At the Plumbing assessment on Jan 13, 2023, and I mentioned the gas smell to the Tech and he said he "didn't have a leak detector." ************ came by on 1/23/2023 and painted our meter and I asked the tech to use his leak detector to check the furnace room, and he found a large leak from an untightened pipe behind the furnace : "Large enough he said my gas bill would be less!" It took the Piedmont technician a matter of minutes to read the detector, zero in on the problem and use a pipe wrench to tighten the loose gas connection, but Blantons missed it entirely. Gas Leaks are dangerous for many reasons such as explosions and severe health risks to the home owner, but Blantons did not explore this problem, even when told, surely a gas leak would be top of the list of things a system check service call would look for. I wrote to Blantons on January 23, 2023 regarding the gas leak, but received no reply.

  Business response

  05/10/2023

  **************,

  I apologize for the tardiness of my response. THANK YOU first of all for taking the time to detail your experience to us. I have thoroughly investigated each of your concerns by examining your chats/calls/job documents/notes taken by our team members/etc. to gain a clearer picture of where our process *** have (and did) fail. Your experience with ** as a company does not align with our Core Values - for that we apologize. I'd also like to apologize for the lack of attention your gas leak concern received from our team. A ********* manager will be reaching out to you today to offer you a full refund. I hope you have a beautiful day. Take care. 

  Customer response

  05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The ********* agent, *****, was very gracious and will refund the cost of the service to my furnace, which is acceptable to me.  I appreciate the business taking the time to listen to me.  I appreciate *****'s tone when dealing with me, she took my complaint seriously and she took responsibility for the problem.   Thank you. 
  
  Sincerely,
  
  **** *****************************

• Initial Complaint

  01/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3/31/2021 I purchased a new A/C unit for my home. I paid them upfront $5,000 with my debit card at the time of installation. - I never heard another word from ********* by email, phone or **** mail. I completely forgot about their service as I sold the home in August of the same year. On 12/29/2022 - I received a call from ********* phone number documented ************; The representative of the company by the name of "***" left a rude voicemail advising he would be sending my account to collections with the credit reporting agencies if I did not pay $5,315.75. - I have a copy of this voicemail for your records if needed. (Please keep in mind, the service was done in **, without ever having received an attempt to collect a debt owed by this company; I disregarded the ** assuming it was spam.) On 1/4/2023 - I received an email from a general inbox you cannot respond to; with no contact name or information with an unsigned invoice attached dated 3/31/2021 with the amount of $9,690.75; I have a copy of this as well if anyone needs this documentation,. Telling to make a payment now. This appears I owe the ENTIRE initial balance! If I have paid with the bank statement to prove it $5,000; none of the above corresponds with what is actually owed. This is one of the worst run companies I have ever done business with; I sold this home over a year ago and now being harassed in FL over an account they seem to have no idea as to what is owed. Management needs to review this account and if anything is reported to any of the 3 credit bureaus, I will seek further action. I am beyond furious.

  Customer response

  01/17/2023

  Your email was received, thank you! I have not heard anything at all from ********* since the complaint was filed with your office. Please feel free to contact me if you need anything further.
  
  Thank you,
  
  *********************

  Business response

  03/14/2023

  *****, 

  We would like to deeply apologize for the voicemail you received and for how this situation was handled. Please know our leadership team has taken steps to coach our team members on our standards for communication as well as best practices. We have ZERO intention of sending anything currently on your account to collections. Please forgive our errors in communication as well us our failure to deliver an exception experience. If you have any additional information to share with our team, please email us at ******************************************* Please also feel free to use that email address should you use our services again, we would like to offer you a discount. I hope the rest of your day is incredible.

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I requested a service call for resolution to an open ground issue in my master bedroom only (only room in my entire house with this issue. ONLY THING I REQUESTED! they plugged in a tester and indicated yes I had an open ground..no surprise since I told them that in my request for service that was my one and only issue for requesting service. i wanted to know why it had happened in only one room... their response was to start taking walls apart. I know from experience...this technique was not a starter..other less invasive techniques should be employed first to determine the source of the problem. instead they said that because I had already paid the dispatch fee I should get my monies worth..they decided to check the rest of my home.."looking for ways to upsell me more services"..which is not the service call I requested..they came back with a laundry list of items they wanted to fix to the tune of TENS OF THOUSANDS OF DOLLARS which I didn't ask for. I have training and experience dealing with electrical issues and repairs. EXCEPT FOR MY REQUEST FOR THE OPEN GROUND (which they did even try to fix) I knew nothing else in the house I had just purchased needed any repairs..THIS WAS AN OUT AND OUT A HUSSLE of a senior citizen.. I told them I wasn't doing any of it. I also know the first non invasive technique they should have used for the open ground issue BUT THEY NEVER said THAT TECHNIQUE TO ME AS AN OPTION...That was the last straw. I did not believe they were ..competent - years on the job do not = comptence to do any work in my home..they wanted to change all the outlet colors to match the wall plates and turn the plug outlets right side up. after all of the inexperience..incompetence and lack of maturity on their part..I HAD TO PAY THE DISPATCH FEE OF $116 for which I got NOTHING! I am highly educated..4 Universities degrees 4.0 GPAs GradSchool 4.0 GPA an IQ of 140...one senior who will NOT be taken advantage of. I want my dispatch fee refunded!

  Business response

  01/09/2023

  Business Response /* (1000, 9, 2022/11/08) */ Contact Name and Title: ***** *******, RS Contact Email: *************@blantonsair.com ****, Thank you for speaking with our team this morning. We have processed your refund. Have a wonderful rest of your day. Consumer Response /* (2000, 11, 2022/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) the business in their response indicated that they have issued a refund. I will consider my complaint resolved when I actually receive said refund. I will notify BBB when I receive said refund Consumer Response /* (3000, 16, 2022/11/22) */ It has been almost 14 business days since Blanton said they had issued me a refund on this complaint...as I suspected..they are NOT forthcoming with that refund. In my original complaint I agreed to accept their refund to resolve my complaint..since I have yet to receive a refund ...I consider this complaint active and unresolved!!! Business Response /* (4000, 22, 2023/01/04) */ Ms. *******, So sorry about your purse. A refund in the form of a check was processed and mailed to you ******** *** ***** Our sincerest apologies for your refund not being processed in a timely manner. Consumer Response /* (2000, 25, 2023/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have finally received a refund check from Blantons and said check has now has been successfully deposited into my bank account. Complaint resolved.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Please see the attached complaint.

  Business response

  10/07/2022

  Contact Name and Title: *************************, RS
  Contact Phone: **********
  Contact Email: *******************************************************
  *************,
  Thank you for taking the time out of your day to give our team feedback. We are sorry you did not feel cared for, that was certainly not our intention, but was your experience all the same. We also apologize for the misunderstanding on our end with your warranty. Thank you for being gracious and working with ******** to process your full refund. Thank you for being a valued customer for the last ************************************************************************** the future. Have a beautiful day!

  Customer response

  10/26/2022

  See Attachment/File: Gray vs Blantons AirResolved Letter.pdf

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the date of August 3 a repair man was called to our home at a scheduled visit to assess the air conditioning not working to maximum capacity. After two minutes and utilization of our tools and ladder, we were informed that a board need a replacement as well as all of our dappers. Individual never returned in home after reassessing and removing the ladder we noticed a brand new slit the size of a hand in the air conditioning duct as well as the third-floor air-conditioning duct ripped opened and not even securely re-fastened. This is unprofessional in adequate and a health risk to our family and a risk to our home. Horrible service that should not be allowed.

  Business response

  10/28/2022

  Business Response /* (1000, 5, 2022/08/11) */ ****, we are disappointed that your experience was less than exceptional. Thank you for speaking to our team and having us back out to your home - we were glad to repair your ductwork at no cost to you and to re-evaluate your system. We look forward to serving you in the future! Have a wonderful day and please do not hesitate to contact us with any additional feedback.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 6,2022 I paid for a service in the amount of $767 that did not get resolved. $109 was paid for a diagnostic and $658 was paid for the repair device. The air is not cooling our house properly and does not blow air downstairs. The temperature does not reach the set temperature in the house and the air blowing from the vents is not cold air. I would like this matter resolved immediately, I have been in contact with the service provider and no response to resolve the issue. Currently the temperature in my home is set at 68 and the actual temperature in the home is 74. System was rewired to blow air through the entire house and does not work. If it is hot outside it is hot in my home regardless of the temperature being set at the lowest level. Technician stated because the temperature was so hot in the house that the AC will slowly bring the temperature down in the house and the air will get cooler, which was false. I want this issue resolved or reimbursement for a faulty service.

  Business response

  01/22/2023

  Business Response /* (1000, 10, 2022/12/21) */ A partial refund and credit were given to Ms. ********. When we returned to her home, Ms. ******** informed our technician another company or individual had done work to the unit after our work had been completed. We diagnosed work needing to be done and Ms. ******** declined stating she would work with her home warranty or another company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩