ComplaintsforJL Motorsports
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My family and I purchased a four ******* motor bike from this establishment in December 2023. When we first got it home, we had an issue with the machine staying started. We immediately took it back the same day to resolve the issue. They said that the choke button should be down in order for it to start . So we brought it back home my grandson began to ride the machine another day and the same issue occurred again. Once the machine turns off we are unable to get it back started so we took it back to the shop. He said that it needed a new battery and that he replaced the battery. We brought it back home and my grandson began to ride it again. This time he was able to ride it for a longer period of time. The machine shut itself off and we were unable to get it started. He told us to take out the battery charge the battery for at least 45 minutes , which we done and the machine still will not start so we took it back. At this point, I express my concern with the machine being in good operating order they told me that they would do whatever needed to fix the machine. Please note that he continued to tell us that my grandson was not starting it correctly. I tried to explain to him that it wouldnt start at all and that the machine was stopping mid ride. My family and I had a conversation and decided that we no longer wanted to spend time and money in fixing the machine and we requested a refund within the 30 days of having machine. At that time, we were informed that there is no refund and no exchange. So we asked him was he able to fix the issue of why the machine is stopping and will not start back, He said that he didnt do anything to the machine, and that my grandson did not know how to start it. So now we have the machine back home not working and he wont listen to our concerns about the machine. We have taken the machine back to the shop 4 times within the 1st 30 days.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.