Business ProfileforAll American Plumbing Co.

Our hot water will get hot but gradually gets colder and turns completely cold in a matter of 4 to 6 minutes. Nothing that American Plumbing has done in the last year has fixed the issue and we have been without proper running hot water for a year. We have been in constant communication with our property manager. The last time he reached out to American Plumbing, he told us that they hung up on him and refused to speak with him. I didnt believe him at first until they did the same exact thing to **** spoke with the assistant who schedules the appointments and politely asked her, at what point does this become an issue as you have been to our home 9 times and have not been able to fix the issue? Her response was that she cannot discuss any of these matters with me as I am only a tenant but can only speak with the property manager. At this time, my property manager was standing right next to me, and she refused to speak with him as well. She got very hostile over the fun and hung up on me as well. I called back and politely asked to speak with a supervisor or manager and she replied no and said to speak with my property manager, then proceeded to hang up. I contacted the warranty company and they specified that they have not been able to reach American Plumbing and also that American Plumbing has not submitted any documentation to them for the last two visits regarding the diagnosis.American Plumbing will blame American Shield, but rest assured, there is no issue with the warranty company. The issue here is that American Plumbing cannot properly diagnose the issue. In addition, they have some of the most unprofessional individuals ******* their desks. If you look at the other complaints, you will see some of the same issues that have been raised. They are incapable of fixing the issue as they haven't fixed the issue after 9 visits. This is not the home warranty companies fault as I'm sure American Plumbing will try to proclaim.