ComplaintsforFlow Rite
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On November 18th 2022 I had work schedule by Flow Rite heating and Air. I paid him $800 to repair the existing HV** gas ** unit. He did not come out that day but I kept on calling and texting him. He finally came out and repaired the existing unit. After he finished repairing it, he told me that the ** compressor was going out and needed replacing. He told me that I needed a new unit and I asked him why he didn't tell that before I spent the money. Around December 26th 2022 I decided to get him to put in a new unit as well as getting someone to do some electrical work that needed to be done to install it. It costed $6,500. He paid the electrician $800. He didn't respond to my texts or calls until January 4th 2023. When he came back to put in a new thermostat, he asked me for an additional $200 to pay the credit card fee that his company didn't want to pay. They did not do a good job or replace any of the duct components under the house like expected. By August 2023 the air conditioning unit was blowing cold air under the house.. I called him to come back out and he charged me $406. He told me that was for 14 inch by 25 ft HV** return line, installation and other supplies he needed. He returned 2 Days later with some tape and decided he was going to tape it up instead. I told him that this was not professional. He got mad and walked off and hasn't returned since. I would like to be reimbursed for the $406 the $200 and the $800 that was lost on the old unit.Initial Complaint
12/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The work was schedule to be done on Nov.18,2022. I paid the guy $1,571.98 for repairs. They did not do a good job. Even if I kept calling nor texting. If he respond it will be days later. He would keep changing the date and time. I had to pay out another $516.60 for work they did not do. I need my money I did try to contact him numerous time. I want my $516.60 refund to me.Customer response
12/15/2022
***Document Attached***
The right address is ********** heating and air *****************************************************************
See Attachment/File: Invoice due from Right Flow Heating and Cooling llc - ******.emlCustomer response
12/29/2022
I have not heard from them yet. I saw also hoping they would at least call me. I don't believe they are going to pay me. That's a lot of money I had to pay out to another company. I hope they pay me I always was the one calling, texting,and emailing them.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
7750 S Shield Dr
Fayetteville, NC 28314
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.