Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023 I informed Aaims property management I was having back surgery and was deemed physically disabled by my surgeon. I informed Aaims property management that because of this I had to terminate my lease early. The home they rented to me had many issues that were never resolved and come to find out (************ code enforcement) it was never inspected after its renovations and never registered with the county to have any renovations. None of the windows in the home open incase of a fire to escape, the floor is sinking into the subfloor and the ** in the kitchen doesn't work. This also contributed to me needed to leave the home because of my disability. I sent a letter and text messages back and forth with the company and everything was fine until I asked about my security deposit back. Now they are trying to keep my full deposit and charge me rent till March of ****. They continue to go into the home to do renovations while they are trying to charge me rent. I had to move back in with family because of my disability and the fact I can't bend, twist or lift anything. They told me only death or PCS orders cancel a lease. Not a disability.

  

  Business Response

  Date: 10/31/2023

  The tenant moved in April 1, 2023.
  
  On August 7, 2023 ******************* notified us the windows wouldn't open. - We submitted the work order to the owner for repair and that was repaired within 24 hours per the owners vendor. 
  
  The flooring is brand new and there have been no work orders placed for flooring at all. There were no issues with the floor before, during or after the tenant occupied the property. This is a false statement.
  
  Cosmetic Improvements do not require city inspections. (I do not believe this has anything to do with her claim but thought I should address her statement)
  
  The AC doesn't blow as hard in the kitchen as in other areas of the home but the duct work was checked as soon as she notified us of the issue. The technician says that is all this particular unit will do due to the size of the home but the unit itself works fine as it should and there was nothing to be done.
  
  August 26, 2023 we were notified the tenant had already vacated the home. This was the very 1st time she said anything to us about having back surgery or the fact that she may vacate etc.. No previous mention was made at all until after she already vacated the property. We completed the move out inspection on August 31, 2023 and the home was placed back on the market 9/1/2023.
  
  Had ******************* notified us of her intent to vacate, we could have placed the home on the market sooner to try to secure a new tenant to fulfill the lease.
  
  Had ******************* notified us of her upcoming surgery or let us know she would be considered disabled, we could have looked into modifications or accommodations that would assist her. 
  
  To be honest, we are not sure she is in fact disabled or that she even had a back surgery. We assume she is telling the truth but have no supporting documentation. She simply told us she had back surgery after she had already vacated. Back surgery requires recovery time certainly, but does not necessarily deem someone disabled. Spinal Fusion surgery usually has a 4-6 week initial recovery period and total recovery in 6-8 months but in most cases patients can walk a mile within ***** days. 
  
  She provided no documentation from any medical professional to inform us of the care or living requirements she would need after the surgery nor any proof of any surgery at all. She gave no notice as required by her lease. She did not give us an opportunity to address her possibly or suddenly becoming disabled. She just left.
  
  On a positive note, the property has been re-rented effective 11/10/23. She will only be responsible for rent through 11/09/23 and a final accounting will be sent to her at that time. 

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The water department at where I live sent multiple notices that there's was a leak at the water meter on the house side. I sent numerous maintenance requests to ****** property management and they never fixed the leak at the meter (Until it burst). Finally the pipe burst after numerous notices that it was leaking over months. Due to their negligence around $1,100 of water was released and puddled around the house that day. ****** property management left me with the bill for paying the water that burst from the pipe.

  

  Business Response

  Date: 05/23/2023

  Please see attachments with notes
  
  There were 2 separate leaks near the water meter in the yard at the property. One was the landlord's responsibility and the other was the utility company's responsibility. Both were repaired in a timely manner once we were notified. 
  
  We did give the tenant a copy of the plumbing invoice from our plumber so he could request a credit from the utility company. He has never responded to that email. We have asked numerous times for copies of the bills and followed up with him regarding any credit offered to him by the utility company. He has never provided any information or response until Friday May 19th. *************** notified ** the utility company adjusted his bill from $1200 down to $567 in April, before he made this complaint. His complaint from 5/16 states he overpaid $1100.00 and is seeking reimbursement in that amount, knowing the utility company had already credited him $633.00 according to the email he sent on Friday 5/19/23.
  
  He has had at least 3 different phone numbers on file with us over the last 8 months and we do have a difficult time reaching him but we have tried to do so even still.
  
  The screenshots he shared in this complaint are not full bills. There is no way of calculating what charges were from when without seeing the full bill and the utility company cannot share this with us. We need the bills from him and to date have still not received them. 
  
  The homeowner is and has been willing to pay the cost of the overage but the tenant has never responded to our requests for the bills. We must have the full bills to show the usage and any credit amounts the utility company gave the tenant to calculate what amount he has overpaid. 

  We cannot just send $1100 to him because he says this is the amount, as we have already determined his false claims in this complaint. He neglected to mention in this complaint the $633.00 he was credited and for that very reason, we need the full bills. Unless he provides them to us, we cannot offer any reimbursement to him. 

  
  

  Customer Answer

  Date: 05/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************