Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc works overseas. Fortunately, I have been the sole resident of his property at the address mentioned above. June 24, 2024 my fianc drafted an email to ***** Six at ********************************************* describing an active water leak in the area our HVAC is stored. The *** sent out one of their maintenance men who diagnosed the problem as our HVAC unit leaking. We were already in the process of renovations so we had our GC to complete the work. However, it turned out it wasnt our HVAC system. It was actually the shared drain that was leaking which the *** is responsible for. We submitted the invoice to be reimbursed on July 2, 2024 only to have not gotten a response to this day. Additionally, the active water leak is still an issue to this day.

  

  Business Response

  Date: 08/20/2024

  Upon working with a local **** Vendor, our company recently discovered that there are some shared AC drain lines in some of the buildings located at *********************. We are working with the **** vendor on a proposed course of action for any possible service to the shared AC drain lines that may be needed. Our company just began managing this Association this year and no historical information was provided from previous Management Companies related such service. While we have been working with the Board of Directors on many neglected maintenance issues, this was a new issue that no one was aware of until we discovered it recently. I did in fact located an email from the owner of ********************************************************* just this morning that was in the spam folder of my email account, I have responded to him already answering all questions and assuring him of complete resolution to any concerns. I will continue to reach out to him throughout the process as well.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22165492
  
  I am rejecting this response because:

  Although the company just begun managing our property a year agoblah, blah, blah. My grievance is that once the once the company was made aware of said problems (2 months ago) the expectation is that there is constant communication for an unsafe, active water leak. The last correspondence we had from the said writer (prior to the one we sent yesterday which she miraculously found in her spam) was on July 12, 2024. Moving forward a more frequent update on the progress of the unsafe conditions of our current unit is expected. Tenant/HOA trust is imperative for proper community relations. However, the blatant lies, passing of the **** and inability to accept accountability on Little & Youngs behalf is extremely prevalent. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/22/2024

  Initially owners that contacted our office about their HV** system not working or about water backing up into the ** drain pan from their ** condensation lines, they were instructed to contact an HV** company to have their HV** systems serviced as owners are responsible for any maintenance to their own HV** system and lines. Within a week or so following that interaction, we discovered that there was possibly a shared ** drain line that some or all of the condo units' individual ** condensation lines drain into and away from the building. *************************** is an older development and unfortunately, we have been provided with little to no historical records or information about the buildings (When our company manages an HOA from the initial construction phase, we obtain a full copy of building plans for this very reason. There are no building plans available for a condo association of this age though, so we have no way to even obtain a copy from anywhere). We have made the Board of Directors aware of the issue as soon as we discovered the possibility of this issue, and they have been involved with the process of finding an HV** Company who can perform the needed work. In addition, the process required to fully clean the shared ** drain lines will likely take some time as well because the HV** Company will have to access all condo units within each building for this initial service to ensure that the lines are fully cleared. The HV** Company has been instructed to start with the buildings where owners have been experiencing active issues with their HV** systems and 3332 is the first building that will be serviced. Our staff began reaching out to owners Tuesday afternoon to confirm the best contact information to provide to the HV** Company. During those calls, owners are being informed of the process that this service will require and the name of the HV** Company that will be contacting them to schedule the needed access to their condo for this service. While I certainly understand ******************** concerns, I can assure her and all owners at ************** that we are working diligently along with the Board of Directors to get this matter resolved as quickly as possible. 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22165492
  
  I am rejecting this response because:
  
  We have not received frequent communication from Little & Young in regard to this repair until we filed a complaint. For this I would like to thank the BBB for requiring businesses to maintain integrity to their clients.
  

  As of August 21, 2024 we were made aware that approval for repairs had been received and work should begin soon. Being we have no actual date of when repairs will begin we are not interested in providing a satisfactory response in regard to this issue until the repairs are completed. 
  

  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very disturbing interaction the with HOA Manager ******. I have tried to contact the ** multiple times thought voicemail and email but she will not return my phone call. I am only seeking to speak with the President at this point. The reviews on ****** all are true about the interactions and customer service from the employees at this location. Being hung up on and harassed through email is unnecessary, inappropriate and unacceptable.

  

  Business Response

  Date: 08/09/2024

  I received two (2) emails from **************** on Thursday August 1, 2024 (one at 412pm the other at 416pm). That afternoon I was out of the office in a meeting and that was conveyed to **************** when she stopped by our office. In fact, in her first email at 412pm, she indicated that she was standing in our lobby and wanted to speak to me. The reason that **************** called our office on August 1st was due to an account statement/notice that she received in relation to the delinquent balance of her account and our accounting staff attempted to assist her with a payment plan in the initial phone call from ****************. To date, I have responded to ******************** email. I also confirmed that she was able to set up a payment plan on Monday August 5th with our accounting department and has made the first payment on the account as indicated. 

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Little and Young are the *** management company for ********. There is a community ** page run by residents. The *** board members for ******** post solely on this site updates and events. A personal grudge against me from an admin on the Fb page has resulted in that individual removing me from the Community Page. I have brought this issue to the attention of ************** at Little and Young. She and her assistant continue to fall back on the blanket statement "*********************** does not maintain or oversee any social media pages due to liability purposes. Therefore, the *** has no authority over who admins are or any actions of any admins or users on any page." ***** has also told me All *** sponsored events, *** meeting notices, etc. are posted on the online owner portal." This is untrue. I have been on the portal numerous times. There is nothing on the portal regarding events or notices. One big example is the annual Pool Opening. The *** holds an opening day event and caters it. This is unacceptable as a paying Homeowner in the community, I have no access to the information I am legally entitled to as a homeowner. The *** needs to have me reinstated to the ** group or need to start sending emails and posting this information on the Owner Portal.

  Customer Answer

  Date: 06/21/2023

  I would like added back to the community FB page. OR the Board members need to post any and all HOA notices on the Owner Portal NOT just FB. 

  

  Business Response

  Date: 06/21/2023

  ************** is upset about posts on the multiple social media pages that any and all residents within the Westgate neighborhood create and run. I have explained to ************** that the *********************** does not oversee ANY social media pages due to possible liability issues related to such. The *********************** has an online portal that any official *** business, news, meeting information, general information, etc. is posted to. While ************** posted a screenshot of only 1 page of their portal, I have attached a screenshot of several postings and broadcast messages (emails) that have been available to all homeowners via the portal and this is just some of the postings that have been made available through the online owner portal. As you will see there are "start dates" and "end dates" assigned to all of the broadcast postings because when we post information that pertains to a meeting that information needs to be removed once the meeting has been conducted. Also, for information that *** pertain to a specific event or project (the pool opening for 2023 for example), we would also set an end date for that information to ensure that no outdated information that has likely been updated each year remains posted on the portal. In addition, when there are any *** sponsored events in the community there are most often signs posted at the front of the clubhouse and/or neighborhood so that all residents (to include rental tenants) are made aware as well. Unfortunately, it seems as though that ************** and a few residents within Westgate have gotten into a bit of an argument over social media but that is a personal/civil matter between those parties and the *** has not part in any civil matter.  

• Initial Complaint

  Date:03/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Little and Young is the *** for the community my family move to in OCT. 2022. I have had a back and forth about several things including the field behind my home where trash is dumped and the fields are over grown with grass. In trying to understand what this company responsible is. I learned there in none. I was told in email they will not do anything about the field and the trash and unmanaged field is not their responsibility. Yet, homeowners are paying for the community to be manage. How is this acceptable? Absolutely no benefit to the homeowners but we are require to pay a year fee for lawyers and insurance that will not help us in any way. Likewise, the way this *** is handling this community of predominantly people of color as well as military live is absolutely unbelievable. I was told be a the manager I chose to live here. This was her response to me questioning how Little and Young handles the community. All of the communication is in email as well.

  

  Business Response

  Date: 03/27/2023

  I have pulled all of the documentation and correspondence related to this matter. The "field" that the homeowner is referencing is an area of land that makes up the remaining ***** acres of undeveloped land that is adjacent to the current ********* *****************. That undeveloped land is owned by the Developer of the ********* ***************** and will soon have additional homes constructed on the land. It is not the responsibility of the ********* ***************** to clean or clear any debris located within those ***** acres of land and *** funds should not be utilized for such. Our office has reached out to the owner of those ***** acres about the current condition of the area located next to the homeowner of ******************** to inform them of the need to clean that area immediately. Furthermore, our office staff has answered multiple questions that this homeowner has presented with regard to the **** what the *************** cover, and general questions about the **** etc. The ********* ***************** dues cover the following expenses: general liability insurance on common property that is deeded to the *** such as the entrance areas, signs, etc. grounds maintenance to those same common areas that are deeded to the **** expenses related to the processing of dues payments, collection of dues, paying bills for the **** the annual tax preparation on behalf of the *** (although an *** is a non-profit, there is still a requirement to file taxes each year in order to maintain the tax exempt status), etc. the dues also cover the cost associated with all mailed correspondence to the membership as required by State law, etc. While the ********* ***************** does not have amenities to be maintained, there are expenses related to an *** and all planned communities that contain more than 20 lots are governed by specific State laws that require the organization of an Association. 

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19634795
  
  I am rejecting this response because:  Representative from Little and Young reach out this morning only after responding to the BBB. As I stated before, Little and Young Representative have been unwilling to do anything about the field in the back of my home. I reach out on several occasions and there is a nice email trail to show how unresponsive this company has been. Also, to show how they respond to my questions and the lenght of time before they responded. Representative only now decided to do attempt do anything because I reached out to BBB. After months.of being told it is not there responsibility and  I chose to live in the community.
  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/28/2023

  Again, I have reviewed all of the email correspondence between our employee and the homeowner of ******************************** and have not found any response where our employee made any comment such as "You chose to live there". In fact, in the attached email trail, our employee answers every question that was presented on multiple occasions. When our employee came to me for assistance with regard to the "field" that the homeowner refers to, I instructed the employee to research the area of land further using the Cumberland County GIS website to determine the specific area(s) being referenced and who the legal owner of the area(s) was so that she could reach out about the need to clean up and/or mow the vacant parcel. After confirming who the deeded owner was of that the area in question, our employee has reached out to the property owner informing them of the need to have the parcel of land serviced/cleaned up. Maintaining property that is not owned by the *** and is not legally a part of the *** is not something that any *** can or should do. The homeowner of ******************************** indicated in their email that they were not provided all of the *** information at the closing of their home. That is not something that our company was a party to as we do not sell homes; we manage ***s but *********** Agents are legally required to provide such information at all closings. Nevertheless, once our office received ***** of the closing documents, the new homeowner was mailed a Welcome Letter (also attached) that provided information about the *** and how to obtain any information needed. Our office has attempted to assist this homeowner in every possible way and will continue to do so should they reach out to us with additional questions. 

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a condominium A pipe that served the unit above me as the drip line for their AC broke sometime around May 2022 and was leaking directly into my AC air handler. I called out AC repair and they said leak was coming from the ceiling. I then called the HOA and their repairman said, no the water was coming from my air handler. I had approximately 9 AC repairman plus 2 HOA repairman here in a matter of 6 weeks. One person would say the water was coming from the ceiling, the next would say it was coming from my AC air handler. Finally, approximately the middle of July another AC company came out, disconnected the air handler flex hose and found the leak coming from the ceiling. He cut a hole in my ceiling and found the PVC pipe that had simply pulled apart due to being too short and not enough glue to hold it together. I called the HOA, they sent a repairman out to verify the leak. He used an outside turnoff valve to shut down the AC in the unit above me and locked it. I asked the HOA to file an insurance claim and they finally did about 10 days later. The HOA has the primary insurance according to their by-laws & my insurance is secondary. I spoke to the HOA insurance and he said the claim was approved, so I asked him & the adjuster for some companies to call & they suggested some companies. Apparently this was the HOA's job. The remediation was completed, the black moldy drywall removed & 1/2 of my hardwood floors. The HOA insurance has hashed out with my insurance who's going to pay for what, but now the HOA won't give the approval for reconstruction to start. My 90 yr old parents & I have had no AC all summer & now we have no heat. The HOA yells at me & hangs up on me when I call, or they transfer me to an answering machine where my call is never returned. The HOA also ignores my emails. I don't earn enough to hire an attorney & I am unable to appeal to reason or force the HOA to follow their own by-laws to give the go ahead for reconstruction.

  

  Business Response

  Date: 11/30/2022

  Business Response /* (1000, 5, 2022/10/19) */ The HOA filed an insurance claim, the insurance companies and adjusters have been working out all of the details of the claims and processing. The HOA recently received a portion of the funds for this claim and had previously advised the contracting company that Ms.> ***** is using for the repairs that we would need a completed W9 and a copy of their liability and workers comp insurance in order to process any payments. As soon as our office receives those documents, we can process payment for any invoices that the contractor submits pertaining to this claim. The HOA has not denied approval for any repairs to be done. We have not received the information needed to process payments or any invoices for this claim. Consumer Response /* (2000, 7, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:06/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've rented a property which Little & Young managed via crosswinds of cumberland. Due to military and work I've moved an average of every year or two since the house has been part of the HOA. I've made this very clear to them multiple times over the past 12 years, and asked them to contact me via phone or email, since everytime I've changed address and update them, they fail to update their records. On June 17, 2022 I received a forwarded letter from my old address which was dated April 1, and with a statement date in March threatening a lein due to unpaid dues. I've received NO email and NO phone call and I've explicitely requested this on multiple occasions. Since this has occured so many times, I'm thinking this is an intentional way to force more money out of the homeowners.

  

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 5, 2022/06/24) */ I have pulled all of the information for Mr. ******'s account. While Mr. ****** has been a member of the HOA since 2009 and the dues have been due each year by January 1 (late if not paid before February 1) and the address that the HOA has on file for Mr. ****** is the address that he has listed within this complaint, I do see where the lien placed on his property was processed a couple days earlier than it should have been based on the notice that Mr. ****** states that he did receive. The lien notice that was mailed out was sent via certified mail to the property address and all other addresses of record which is required by law. I have ensured that the collection fee, the legal/lien fee, etc. have been removed from his account and the current delinquent balance is $118.80. Our Account Department has also processed the lien release request with Cumberland County Clerk of Court. In the future, should Mr. ****** experience an issue with paying his HOA dues on time I would encourage him to reach out to our office in order to avoid lien processing or any other legal proceedings related to delinquent dues. I would also request that he pay the current delinquent balance on his account asap. Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:06/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Little and Young is currently refusing to give me point of contact information for our naighboorhood's Developers. I asked for a company name of the current developers they report to and they provided the company name Lexington Plantation Investors LLC and , accourding to the office of the North Carolina Secitury of State, this company was dissolved over 4 years ago. This is an issue since Little and Young stated that a land alteration request that I submitted to Little and Young was submitted to Lexington Plantion Investors LLC's archatactual review board and was denied by said review board. I have sent emails requesting infromation on this and they are not responding. I have called multiple times and they will not answer my phone calls. I have had Little and Young as my HOA since 2013 and I could not be less happy with the service they have provided.

  

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/06/15) */ Our office has informed Mr. ****** that the current Developers for the Lexington Plantation HOA has elected to make Little & Young, Inc. the point of contact for them regarding any HOA business. As also indicated, when there is a need for a decision to be made related to specific matters that we have not already been instructed on how to handle, we do in fact confirm with the Developers how they would require any such matters to be handled as it is their decision to make. Lexington Plantation Investors, LLC was the company that originally started to develop the subdivision at Lexington Plantation. Since that time, there have been changes with the companies that partnered to develop the subdivision and the Developers created a new company by the name of PF Development Group, Inc. This is a very common occurrence when there are multiple entities partnered as Developers in any HOA. The proposal that Mr. ****** submitted to the HOA for review has been denied based on the aesthetics of the development and this has been explained to Mr. ******. Consumer Response /* (3000, 7, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to Article V Paragraph 5 "The Architectural Review Board Shall have sole jurisdiction over all proposed improvements to any lots" so ****** and ***** cannot deny my request only the Architectural Review Board can. ***** ******, who is the association manager for the Colony, stated that the developers are Lexington Plantation Investors LLC and that my request was reviewed and denied by their architectural review board. This makes me believe that the request was never truly submitted to an Architectural Review Board since that LLC was dissolved years ago. I also received no explanation of why the request was denied outside of aesthetic. This needs to be expanded on since my proposed plane meets all aesthetic requirements laid forth in the Declaration of Covenants 2010 and the later supplement in 2012 and according to Article V paragraph 5 "The Architectural Review Board shall make the procedures available to the Owners and any other person who proposes construction of Improvements within the Property.". I have yet to see the copies of the procedures. I request that these procedures as well as a POC for PF Development Group, Inc. be provided. Business Response /* (4000, 9, 2022/06/23) */ As previously expressed to Mr. ******, Article V of the Covenants for The Colony at Lexington Plantation indicates that "the Developer and/or Arch Review Board shall be fully authorized to disapprove construction of any proposed improvement for any of the reasons listed within (for this purpose please reference reasons c, d, & e) materials, locations, appropriateness, etc. Regardless of the "name" of the Partnership of Developers that has changed (which often happens many times during the development of an HOA) the fact remains that the proposed shed was denied, and a response was provided to Mr. ****** from the HOA Manager as the Developer has instructed. Consumer Response /* (4200, 11, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to Article V paragraph 5 "The Architectural Review Board shall make the procedures available to the Owners and any other person who proposes construction of Improvements within the Property." I have yet to receive a copy of the proceedings. I have only received an email from Jamie Thomas saying that I was denied due to location. This is not a copy of the proceedings. Please follow the articles that you keep quoting at me and provide required information. In addition to the proceedings, please provide point of contact information for your supervisor as well as the Architectural Review Board. Business Response /* (4000, 13, 2022/07/05) */ There is nothing in the Covenants that indicates that there are special "proceedings" for the review/approval process for an Architectural proposal. For this HOA, the Developer is the deciding party as the Developer still maintains Declarant Control as outlined within the Covenants. The proposal that was submitted to the HOA by Mr. ****** for a shed was not approved and he received that information in writing. Consumer Response /* (4200, 15, 2022/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is reasonable to believe that the Architectural Review Board was never contacted with my proposal, especially since I was provided with incorrect Developer information when my packet was submitted to the HOA. This belief is further cemented through the fact that you and your associates will not provide any proof that it was sent to a member of the Architectural Review Board and/or provide contact information or the Architectural Review Board or Developers (which has been requested in every statement I have made but has yet to be addressed by the HOA). In addition, Tammy S** and her associates have only responded one time to emails since April 28th 2022 and have yet to return any phone calls made. Please provide any and all documents and/or emails to the Architectural Review Board that contain my proposal along with contact information for the Architectural Review Board and the Developers that has been requested countless times. To respond without providing this information will prove that the HOA has never submitted my proposal to the Architectural Review Board and have acting in overreach of their powers that are outlined within the Covenants.