ComplaintsforBottle Free Water Systems
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 16, 2022 Lance came to replace the tank and waterline to the osmosis. He did not do it correctly and it caused a slow leak of water that we did not see until March 20th. The water has caused damage to the ceiling, cabinets and flooring. Reached out to the company and no one has called me back. We currently can not use the kitchen due the drying process and have to leave our home because we have to have the floors replaced. The worst is no one from the company has reached out to us. Lance came back on Monday to assess the damage but nothingBusiness response
07/22/2022
Business Response /* (1000, 5, 2022/03/25) */ We spoke to Lane on Sunday 3/20/2022 and he said he had already contacted you and had an appointment to come out on Monday 3/21/2022 at 5-6 pm. I spoke your husband yesterday and emailed him over the contact information I also text it over today.. Consumer Response /* (3000, 7, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes the contact information was sent but responsiblity to the damage to my home has not been assumed. Lane is claiming that someone could have bumped the waterline. This is not possible; we have had this system for years and even a simple bump should not have cause a leak like this. When Lane came on Monday he said "this piece just needed to be pushed up" he made a horrible mistake and is responsible yet I'm being forced into coming damages that was done.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.