ComplaintsforCrabtree Custom Builders, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Custom home built by Crabtree Custom Builders for an agreed contract price of $312,000. Plans were approved and signed by an Engineer in ***********, **. The contract for the house was signed and filed in January 2022. The custom home was supposed to be completed by 9/30/2022. We moved into our home on 7/22/2023. There were multiple changes to the home without homeowner approval or completion of change orders. Examples include, making this a multi-level home from our garage to living area, Relocating the **** components, well drilled in a location that interrupts the unobstructed view from the rear of our home, and failing to order factory-colored doors and windows as specified in the house plans. The roof of the home was noticed to be incorrectly installed and the homeowners notified the contractor before the completion of the roof and home. The contractor failed to address the issue and moved forward with the project. The homeowners attempted multiple times to get the roof fixed before the completion and nothing was done. The following items were eliminated from the contract and plans as agreed upon. Clear and grade building pad and driveway. Install driveway drains. Remove stumps and rough grade additional property around home as agreed upon in the ***************** colored black doors and windows. Window Tint. Using backfill from the property the homeowners had for other purposes. Flood lights missing. No waterline installed in the garage for refrigerator. Missing drainage pipes on exterior of the home. Insufficient landscaping. We have had to incur costs for grading and clearing the land in order to start the building process ($15,000). We have also had to pay $10,000 extra rent not allotted for when budget planning for the home. We had to sign another lease with the current renters in order to have a place to live while the home was being finished.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.